About Us
We are a growing, family-owned physical therapy practice with two clinic locations dedicated to providing exceptional patient care and outstanding customer service. We are looking for an organized, energetic, and detail-oriented Office Manager to oversee daily operations, support our clinical team, and help grow our presence in the community.
Position Summary
The Office Manager will be responsible for managing front desk operations, coordinating administrative functions across two clinics, overseeing patient scheduling and communication, assisting with social media marketing, and ensuring a positive experience for every patient. This role requires strong leadership, multitasking abilities, and excellent interpersonal skills.
Key Responsibilities
Clinic Operations
Manage day-to-day operations of two physical therapy clinics
Ensure smooth workflow between front desk, clinical staff, and management
Develop and maintain office procedures to maximize efficiency
Assist with staffing needs and coordinate schedules across locations
Patient Experience
Greet and assist patients in a professional and friendly manner
Handle patient inquiries, concerns, and scheduling requests
Foster a welcoming and positive clinic environment
Maintain high standards of customer service and patient satisfaction
Scheduling & Staff Coordination
Manage therapist and aide schedules
Coordinate coverage for staff absences and schedule adjustments
Monitor appointment schedules and optimize clinic productivity
Insurance & Billing
Verify patient insurance benefits and eligibility
Obtain authorizations and referrals as needed
Assist with billing processes and claim follow-up
Ensure accurate documentation and patient account management
Front Desk Administration
Answer phones, manage emails, and handle patient correspondence
Maintain patient records and ensure compliance with clinic policies
Process new patient registrations and intake paperwork
Manage office supplies and administrative needs
Marketing & Social Media
Create and manage social media content across platforms
Promote clinic services, patient success stories, and community involvement
Assist with marketing campaigns and local outreach initiatives
Track engagement and help grow the clinic’s online presence
Qualifications
Previous experience in healthcare administration, medical office management, or a similar role preferred
Experience with physical therapy, medical billing, or insurance verification is a plus
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Experience managing social media accounts and creating content
Proficiency with Microsoft Office, Google Workspace, and scheduling software
Ability to work independently and lead a team in a fast-paced environment
Desired Skills
Leadership and problem-solving abilities
Attention to detail and strong follow-through
Ability to manage multiple priorities across two locations
Positive attitude and professional demeanor
Strong relationship-building skills with patients and staff
Knowledge of EMR systems and medical billing software preferred
Benefits
Competitive salary
Paid time off
Opportunities for professional growth and advancement
Supportive, team-oriented work environment
Opportunity to make a meaningful impact on patients’ lives
To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for our team.
Pay: $23.00 - $28.00 per hour
Benefits:
Work Location: In person
