Office Manager – Growth-Oriented Dental Practice
Hamilton Family Dentistry | Baltimore, MD
Hamilton Family Dentistry is seeking an experienced Office Manager to help lead our growing team and continue building an exceptional patient and employee experience.
This is not a position for someone who simply wants to maintain the status quo. We are looking for a leader who thrives in a growth-oriented environment, enjoys developing people, improving systems, and holding themselves and others accountable to high standards.
Our purpose is simple: We Care.
We care about our patients, our team, and our community. We are building a culture focused on growth, accountability, communication, and teamwork, and we are looking for someone who wants to be an important part of that journey.
What You'll Do
Leadership & Team Development
- Lead, coach, and support front office and administrative team members
- Conduct regular one-on-one meetings and performance conversations
- Help recruit, onboard, and develop new team members
- Foster a positive, accountable, team-first culture
- Address concerns and conflicts professionally and proactively
- Help team members grow both personally and professionally
Operations & Practice Growth
- Monitor office KPIs and performance metrics
- Help improve systems, workflows, and efficiencies
- Lead team meetings and accountability initiatives
- Support practice growth goals and strategic initiatives
- Collaborate closely with doctors and leadership team
- Ensure a consistently excellent patient experience
Administrative Oversight
- Schedule management and optimization
- Insurance and accounts receivable oversight
- Vendor relationships and office administration
- Policy, protocol, and systems development
- Project management and implementation
Who We're Looking For
The ideal candidate is:
- A strong leader who enjoys helping others succeed
- Highly organized and task-oriented
- Comfortable holding others accountable
- Positive, professional, and solution-focused
- Able to manage multiple priorities without becoming overwhelmed
- Driven by continuous improvement
- Excellent at communication and conflict resolution
- Passionate about creating a great experience for both patients and team members
Requirements
- Minimum 2 years of dental office management experience required
- Strong understanding of dental scheduling, insurance, collections, and operations
- Experience leading and developing teams
- Knowledge of Open Dental preferred
- Proven ability to improve systems and drive results
- Excellent communication and leadership skills
Our Core Values
- Care Deeply
- Do the Right Thing
- Respect Time
- Communicate Clearly & Kindly
- Own It & Find Solutions
- Grow & Get Better
- Positive, Team-First Mindset
Why Join Hamilton Family Dentistry?
We are committed to building something special. We invest in our people, value leadership, and believe culture matters. If you are looking for an opportunity to make a meaningful impact, help shape a growing practice, and lead a team that genuinely cares, we would love to meet you.
Experience is required. Leadership is essential. A growth mindset is non-negotiable.
Job Type: Full-time
Pay: From $30.00 per hour
Expected hours: 36.0 – 40.0 per week
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Application Question(s):
- How many years of dental experience have you had?
- What do you think makes a great team culture and how do you encourage this behavior?
Work Location: In person
