Watertown Savings is a $1.5 billion mutual savings bank located in the heart of Watertown Square. We are a leader in community involvement, providing world-class service to our customers and offering a friendly, professional work environment since 1870. We want to continue to help those we serve--customers, non-profit organizations, communities, and employees--to prosper and fulfill their goals.
We are committed to being a leader in delivering superior technology that helps our employees provide the highest level of personal and digital service, quality products, and banking convenience to customers and local communities.
We are looking for a personable and friendly Switchboard Operator to join our experienced Call Center Team. This individual serves as the first point of contact for customers when calling into Watertown Savings Bank. Providing professional and courteous service for all incoming telephone calls and directing inquiries to the appropriate departments is their primary responsbility. This position also supports the bank's daily administrative operations through customer communications/mailing, special projects, and other clerical duties. The individual must also maintain a general knowledge of all bank products and services necessary for success.
PRIMARY DUTIES AND RESPONSIBILITIES
- Operate the bank's multi-line telephone system and other Bank related applications efficiently and professionally.
- Answer, screen, and direct incoming calls to appropriate personnel or departments while maintaining confidentiality of customer and bank information.
- Provide general information regarding bank products, services, hours, and locations.
- Take accurate messages and ensure timely delivery to staff members.
- Prepare and coordinate customer mailings, including statements, notices, and other bank communications.
- Perform data entry and maintain records, files, and databases
- Assist with filing, scanning and copying.
- Complete specialized projects as assigned by the Call Center Management Team
- Order and maintain office supplies as assigned.
- Adhere to all bank policies, procedures, and regulatory requirements and complete required compliance and security training timely.
- Report any suspicious activity or security concerns according to bank policy.
- Represent the Bank at local community events and business organizations in support of outreach and engagement initiatives.
- Hours: Monday/Tuesday/Friday - 8:15am-4:15pm & Wednesday/Thursdays - 11am-4pm
REQUIRED EDUCATION, EXPERIENCE, AND QUALIFICATIONS
- High school diploma or equivalent required.
- Previous customer service, receptionist, switchboard, or administrative experience preferred. Banking experience a plus.
- Excellent organizational and multitasking abilities.
- Effective verbal and written communication skills and the ability to work independently as part of a team.
- Ability to provide excellent customer service to internal and external customers.
- Ability to operate standard office equipment.
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Professional appearance and demeanor.
- General knowledge of bank products and services.
OTHER INFORMATION
We offer a highly competitive compensation and benefits package that provides our team with Medical, Dental & Life Insurance, a 401k with 6% company match, an employer funded Defined Benefit pension plan, Tuition Assistance, free parking, and an on-site fitness area. You'll find that Watertown Savings Bank is a great place to work!
Watertown Savings Bank is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
This job description should not be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Member FDIC / Member DIF
Pay: $16.37 - $21.40 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- receptionist : 1 year (Required)
- customer service : 2 years (Required)
- General Banking: 1 year (Required)
Work Location: In person
