Overview
Revive Behavioral Health is a growing behavioral health clinic dedicated to providing compassionate, accessible mental health and substance use disorder treatment. We're looking for a Front Desk & Client Intake Coordinator to be the welcoming face of our clinic and the operational backbone of our intake process, someone who thrives in a fast-paced clinical setting and genuinely cares about the people we serve.
What you'll do:
- Greet clients and visitors warmly, creating a comfortable, professional first impression
- Manage front desk operations, including multi-line phone reception, appointment scheduling, and the waiting area
- Handle new client intake from start to finish, including paperwork, consent forms, and documentation
- Verify insurance eligibility and assist with prior authorizations
- Coordinate with clinical staff to ensure smooth, timely client onboarding
- Maintain accurate client records in our EHR system, along with organized electronic and paper filing for quick document retrieval
- Support office management tasks such as calendar management, correspondence, mail, and supplies
- Handle clerical duties including data entry, proofreading, and document preparation
- Respond to client inquiries and resolve issues promptly, maintaining positive client communication
- Maintain strict confidentiality in accordance with HIPAA and clinic policy
What we're looking for:
- Previous experience in a clinical or behavioral health front desk/intake role (required)
- Familiarity with EHR/scheduling software
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy
- Strong typing accuracy for data entry and document preparation, with attention to detail for proofreading
- Excellent organizational and time management skills, with the ability to multitask in a busy environment
- Strong verbal, written, and active-listening communication skills, including professional email correspondence
- Reliability and discretion in handling sensitive information
- Bilingual proficiency preferred, to effectively serve our diverse client population
Why join us:
- Be part of a supportive, growing team making a real difference in people's lives
- Gain hands-on experience across intake, scheduling, and clinical coordination
- Opportunities for growth within the clinic
Pay: $26.09 - $30.42 per hour
Work Location: In person
