Under close supervision, provides accurate utility billing information; processes and maintains accounting transactions; receives, completes and maintains records of maintenance and inspections work orders; accesses utility billing paperwork and mainframe computer database for customer billing records; performs duties to process, print, presort, and postal code utility bills; and performs other related duties as assigned
DUTIES AND RESPONSIBILITIES (Which are not in any hierarchical order)
1. Enters financial debits and credit data into appropriate Finance and specialized utility computer systems.
2. Interacts with internal and external customers mainly for the exchange of information.
3. Analyze various financial billing summaries and reports; receives, analyzes, processes, and posts detailed accounts receivable transactions.
4. Generates, receives, completes and maintains file for customer service, maintenance, and inspection work orders necessary to update and correct the mainframe database for utility customer billing.
5. Balances daily cash report with the City’s general ledger and prepares reports. Executes lien procedure according to Ordinances.
6. Processes paperwork and computer work necessary to close customer utility accounts, correct bills and generate final bills and customer refunds.
7. Performs file maintenance of all utility billing financial documents and record retention.
8. Researches, gathers and posts information and writes monthly reports for management related to accounting information.
9. Maintains customer files for active and inactive customer deposit receipts.
10. Process utility accounts through customized computer software; receive tracks and maintain utility billing materials necessary for bill processing; maintain various logs and reports.
11. Prints and assemble utility bills through specialized machinery; prepares postal mailings in required postal pre-sorted trays for bulk mailing.
12. Picks up, opens, and delivers utility bills and customer correspondence to and from the post office box and postal bulk mailing unit; sorts and delivers payments and correspondence to various departments for processing.
13. Performs other related duties as assigned.
