The Manager of Communications for Global Airports and Contact Centers is part of American’s Operations Communications team in the Global Engagement organization — a dynamic and collaborative team that helps shape the company’s actions through engagement with internal and external stakeholders to help build and protect the American Airlines brand and reputation.
This individual will lead strategic communications for the Global Airports and Contact Center organizations, and the groups who support them — including training, policies and procedures, and planning — to highlight American in the media and develop internal communications around the airline’s initiatives to drive operational performance and enhance the customer experience.
The right candidate is a strategic thinker, media relations expert, inspiring leader, creative writer and team player, who will play a critical role in communicating the airline’s goals to frontline leaders and team members, as well as telling American’s story externally. The candidate will be based at American’s headquarters in Fort Worth and will collaborate with teams across Global Engagement and Operations in DFW and around the globe. While this position reports into Global Engagement, it has strong dotted line ties to senior leaders who lead the daily operation and strategy of the airline.
Pay Range: $98,000-$134,000
