Job Summary
Hands & Hammers Restoration Services is seeking a highly organized, motivated, and customer-focused Office Manager / Restoration Administrative Coordinator to join our growing team. This position plays a critical role in ensuring exceptional customer service while supporting daily office operations, insurance claim coordination, collections, invoicing, and project communication.
The ideal candidate will have strong administrative skills, excellent communication abilities, and the confidence to work directly with homeowners, insurance adjusters, project managers, and technicians. Restoration industry experience is highly preferred.
Responsibilities
- Serve as the primary point of contact for homeowners throughout the restoration process
- Greet visitors and clients warmly, creating a positive first impression of the company
- Manage multi-line phone systems and direct calls professionally
- Provide regular updates to homeowners regarding project status, scheduling, and timelines
- Communicate with insurance adjusters and carriers regarding claim status, documentation, and payment processing
- Submit estimates, invoices, photos, work authorizations, certificates of satisfaction, and supporting documentation to insurance companies for review
- Collect payments from insurance companies and homeowners
- Monitor accounts receivable and follow up on outstanding balances
- Create and manage invoices using QuickBooks
- Assist with reviewing and processing estimates using Xactimate
- Perform data entry, filing, document management, and proofreading
- Maintain organized job files and accurate customer records
- Coordinate calendars, schedules, and appointments
- Support project managers and field staff with administrative tasks
- Maintain office organization and ensure supplies and equipment are properly managed
- Handle confidential information with professionalism and discretion
- Deliver exceptional customer service and assist in resolving customer concerns promptly
Qualifications
- Previous administrative, office management, or customer service experience required
- Restoration industry experience strongly preferred
- Experience working with insurance companies and adjusters preferred
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Experience with Google Workspace
- QuickBooks invoicing experience preferred
- Xactimate experience preferred
- Strong organizational and multitasking skills
- Excellent verbal and written communication abilities
- Professional phone etiquette
- Strong attention to detail and accuracy
- Ability to work independently and in a fast-paced environment
- Bilingual (English/Spanish) preferred but not required
What We're Looking For
We are looking for someone who is dependable, professional, customer-focused, and eager to grow with our company. The ideal candidate understands the importance of communication, organization, and follow-through when helping homeowners navigate the restoration and insurance claims process.
About Us
Hands & Hammers Restoration Services is a veteran-owned restoration company serving the Dallas-Fort Worth area. We specialize in water mitigation, reconstruction, pack-outs, and restoration services. Our team is committed to providing exceptional customer service while helping property owners recover from unexpected losses.
If you enjoy helping people, thrive in a fast-paced environment, and have a passion for organization and customer service, we encourage you to apply today.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Ability to Commute:
- Lewisville, TX 75057 (Required)
Ability to Relocate:
- Lewisville, TX 75057: Relocate before starting work (Required)
Work Location: In person
