Job description
Here at Stephen Anthony's we are looking for dynamic Applicants with experience in full service hospitality, and if you are ready to take a lead potation and bring a positive attitude with leadership qualities with you, then you should join our team! We are starting the right candidates at $10 per hour + tips to $15 per hour + tips. You should have Strong leadership and time management skills with being able to deal with a variety of duties, Interact with staff & guests with enthusiasm, promoting our new concept "Shake n Shanty Seafood & Bar"!.
Knowledge of Full Restaurant service is a requirement .
Weekends and Holidays are a requirement.
Job Type: Full-time
Lead Server Job Description
Lead servers take the roll of team building at Stephen Anthony's. They are dedicated to exceptional customer service and coordinate with the other team leads and staff to ensure diners walk away satisfied. Lead servers need to be able to spend a good deal of time on their feet, with the capability of carrying heavy trays and buckets.
Lead Server Duties and Responsibilities
Happy customers are repeat customers, so lead servers do everything they can to create a pleasurable experience. Lead servers are not classified as managers, but they do coordinate the actions of others to keep operations flowing. They may assign opening and closing duties, send individuals to retrieve items such as a forgotten salad or a new fork, instruct them to refill water glasses, and perform other services that contribute to positive dining. If problems arise between staff members, lead servers may step in to promote harmony. Lead servers may spend considerable time with new hires to get them up to speed.
Conveying Knowledge
Expertise about the menu allows head servers to converse intelligently with guests. Lead servers should be able to explain ingredients, preparation techniques, and available substitutions. They stay current on new or changing options, such as the soup of the day or seasonal offerings. Suggesting which wines pair well with given entrees and pointing out house specialties can further enhance meals.
Addressing Questions and Issues
When a salad contains the wrong dressing, a spill requires a quick response, or a steak needs more time on the grill, lead servers act to resolve the problem. Likewise, they may attend to basic customer requests such as shutting blinds to get the sun out of someone’s eyes or providing directions to the washroom
Lead Server Skills
As the name implies, lead servers are both leaders and servers. They support staff as well as assist diners. Effective communication and good interpersonal skills aid with both responsibilities. Other qualities for lead server positions include:
- Attending to details, such as ensuring place settings look correct
- Listening carefully to determine the desires of patrons and act accordingly, such as figuring out the right level of pinkness for a steak
- Maintaining politeness and positivity, especially when dealing with rude or disgruntled patrons
- Multitasking in order to serve the needs of various diners at the same time
- Interacting sufficiently with customers to build goodwill and attend to their needs, but also being sensitive about giving people their space
- Looking well-groomed and neatly dressed consistently to reflect positively on the employer
- Work with the GM on ordering needs
- Point of sale system – Toast
- Uniforms – All blacks, anti-slip comfortable shoes
Job Type: Full-time
Pay: $8.00 - $15.00 per hour
Benefits:
- Employee discount
- Referral program
Experience:
- Hospitality: 2 years (Required)
Ability to Commute:
- Marlborough, MA 01752 (Required)
Work Location: In person
