Ready to Be a Part of Something Big?
Join DBSI, an innovative design-build company at the forefront of revolutionizing the banking industry. Our proven process transforms how banks and credit unions serve their communities. Picture this: your last visit to a financial institution—probably underwhelming, right? Our solution addresses this by ensuring our clients provide an exceptional advisory experience, positively impacting their clients' financial future. Our approach involves identifying industry problems and crafting game-changing solutions, all centered around providing exceptional service. It sounds simple, but it's working! DBSI is recognized among the Inc. 5,000 Fastest Growing Companies, labeled Most Innovative, completed over $1B worth of work, and earned rave reviews nationwide.
What Are We Looking For?
We're on the lookout for a dynamic team player with expertise in servicing various banking equipment, including cash recyclers, alarm systems, and drive-thru systems. We need someone who goes above and beyond, ensuring the job is not only done but done exceptionally well. We're seeking an individual who can represent our brand, maintain the highest quality of work, and excel at building positive and effective client relationships.
Who Are You?
- You are passionate about your job and take pride in your work.
- You are comfortable being the face of our company, ensuring the utmost customer service and quality of work.
- You communicate relevant information to clients about the service being performed, providing peace of mind that they've hired the right company.
- You are open to occasional overnight or weekend work to ensure the job is done right.
- You are comfortable using electronic devices to complete service work orders.
- You are responsible, with inventory and company vehicles provided.
We are particularly interested in candidates with prior experience servicing banking equipment or retail cash devices such as cash recyclers, ATM, and smart safes.
Key Responsibilities:
- Service: Accurately service various forms of equipment in client branches, identifying and communicating any issues to maintain a high level of functionality.
- Schedule and Inventory Management: Manage workload to complete daily scheduled service requirements and maintain inventory control of parts and equipment on the company vehicle.
- Customer Service: Deliver a high level of customer support, confidently communicating with clients, maintaining professionalism on job sites, and communicating any unresolved issues with the team and upper management.
Competencies:
- Demonstrates a strong understanding of servicing cash automation equipment and cash recyclers or other banking equipment.
- Demonstrates a strong understanding of troubleshooting equipment performance issues.
- Ability to interact and clearly communicate with internal and external stakeholders in person, via email, and over the phone.
- Demonstrates a strong understanding of ARCA and Diebold products. (Essential)
- Ability to work autonomously and manage multiple daily client requirements.
- Displays a professional attitude when working with clients and on job sites.
- Demonstrates resourcefulness, accountability, and outstanding attention to detail.
- Experience with traditional banking equipment (safes, night deposits, pneumatic tubes), DMP alarm systems, March Networks video surveillance systems, and Verint video surveillance systems are highly preferred.
Your Opportunity: What we offer is an incredible culture, a competitive salary, profit sharing, generous medical insurance coverage, paid time off, 401k match, the luxury of working in an award-winning environment, and a place where you can make a difference.
As a team member of DBSI, you will be integral to our company’s success.
Ready to be part of a winning team? Apply now and be part of our mission to redefine an entire market!
Pay rate will be determined by experience.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
Supplemental Pay:
- Bonus opportunities
- Overtime pay
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Do you have experience servicing DMP Alarm systems, ARCA products, and/or Diebold products? Explain.
Experience:
- Customer service: 1 year (Preferred)
- Hardware servicing and troubleshooting: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
