We offer a professional but down-to-earth office environment and are looking for someone interested in a long-term position who wants to become a reliable part of the team.
Key Responsibilities
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Respond to customer inquiries via phone, email, and chat in a professional, helpful and timely manner
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Prepare quotes and process customer orders accurately using our ERP system
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Provide solutions to customers and answer complex questions on products and services.
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Resolve customer concerns and escalate issues when necessary
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Track and manage orders and follow-through to ensure timely and accurate fulfillment
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Provide product information, pricing, order status and assist customers in selecting appropriate products for their applications
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Coordinate and communicate with the manufacturing team regarding production and to ensure timely shipment of orders
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Manage and grow existing accounts as well as prospect for new business.
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Content creation and managing social media and online reputation functions.
Education and/or Work Experience Requirements:
Qualifications
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High school diploma or equivalent required; associate degree preferred
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1–3 years of customer service or sales support experience preferred
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Strong verbal and written communication skills
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Proficient in Microsoft Office and customer management systems
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Ability to multitask and prioritize effectively
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Strong problem-solving and organizational skills
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Positive attitude and team-oriented mindset
Work Schedule & Pay
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Hourly position; overtime may be required based on business needs
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Typical schedule: Monday–Friday, standard business hours
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Compensation based on experience and qualifications
Preferred Skills
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Experience in a manufacturing or distribution environment
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
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Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
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Must be able to lift and carry up to 25 lbs
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Ability to sit and work at a computer for extended periods
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Must be able to talk, listen and speak clearly on telephone
Work Life Balance Eligibility:
On-site
