Location: Clift Buick GMC. Adrian, Michigan
Position: Service Concierge and Inventory Specialist
About Us
Clift Buick GMC is a trusted name in the automotive industry, dedicated to providing exceptional service and \"Professional Grade\" care to our community. We pride ourselves on a customer-focused approach and a culture that actively invests in the professional growth of our team members.
Job Overview
We are seeking a motivated and enthusiastic Service Concierge and Inventory Specialist to join our team. In this dynamic role, you will be the face of our service lane-greeting arriving guests, directing traffic, and safely moving customer vehicles to be serviced. Additionally, you will play a vital role behind the scenes by managing our tire inventory and supporting our Service Advisors to ensure a seamless customer experience. This position is ideal for an organized, customer-focused individual looking for an entry-level gateway with clear opportunities for career advancement within our dealership.
Key Responsibilities
Guest Hospitality & Support
- First Impression: Greet arriving service customers with a warm, friendly welcome to set a premium tone.
- Customer Guidance: Direct guests to the appropriate lounge areas or staff members and answer general inquiries.
- Advisor Assistance: Support Service Advisors by managing lane traffic, scheduling appointments, and assisting with customer check-ins.
- Guest Shuttle: Drive the dealership shuttle to safely transport customers to and from their destinations when needed.
Vehicle Handling & Logistics
- Valet Services: Safely drive, park, and retrieve customer vehicles moving into and out of the service drive.
- Vehicle Delivery: Pick up customer vehicles from their homes or offices and deliver them back safely after service is completed.
Tire Inventory Control
- Inventory Management: Maintain accurate counts of tire stock, organize the tire storage area, and ensure optimal inventory levels.
- Product Knowledge: Provide customers and advisors with accurate information regarding tire options, pricing, and active promotions.
- Record Keeping: Track tire inventory movements and maintain accurate logs of customer interactions.
Teamwork & Growth
- Goal Alignment: Collaborate with the service and parts teams to meet department service goals.
- Professional Growth: Participate in ongoing training and dealership development programs to advance your career.
Facility Excellence
- Facility Readiness: Maintain the cleanliness, organization, and safety of the service drive and guest reception areas during lower-traffic periods.
- Seasonal Safety: Assist with seasonal weather readiness, including clearing walkways of snow and ice to ensure a safe environment for guests and team members.
Qualifications & Requirements
Minimum Requirements (Must-Haves)
- Valid Driver’s License: Must possess a valid driver’s license with a clean, insurable driving record.
- Education: High school diploma or equivalent.
- Schedule Flexibility: Ability to work flexible hours, including occasional overtime during peak service seasons.
- Physical Ability: Ability to stand for extended periods, walk the service lane, and safely lift and move tires (up to 50 lbs).
Preferred Skills & Experience (Nice-to-Haves)
- Customer-Facing Experience: Previous experience in hospitality, valet, retail sales, or customer service.
- Automotive Familiarity: Basic knowledge of automotive services or tire inventory/sales is preferred but not required.
- Tech Savvy: Proficiency with basic computer systems and software for tracking inventory and customer notes.
Core Competencies (Soft Skills)
- Communication: Strong interpersonal skills with a welcoming, customer-first attitude.
- Proactive Drive: Self-motivated with the ability to anticipate customer needs and identify operational tasks during downtime.
- Adaptability: Proven ability to thrive and multitask efficiently in a fast-paced environment.
- Professional Appearance: Dress to impress. Recommended to always look sharp, neat and well kept.
Benefits & Perks
Financial & Incentives
- Competitive Pay: Enjoy a steady base wage.
- Retirement Planning: Future-proof your career with a retirement savings plan including an employer match.
- Generous Discounts: Take advantage of special employee pricing on vehicle purchases, parts, and service center care.
Health & Wellness
- Comprehensive Insurance: Stay covered with medical, dental, vision, life, long-term disability insurance options.
- Work-Life Balance: Recharge with paid time off (PTO) and observed paid holidays.
Culture & Growth
- Professional Development: Grow your skill set with continuous paid manufacturing training, mentorship, and support.
- Career Advancement: Access clear, structured internal promotion paths within our growing dealership team.
Join Our Team
If you are looking for a rewarding, fast-paced career with boundless potential for growth, we want to hear from you! At Clift Buick GMC, we strive to be a true destination dealership. We firmly believe that our team members are our absolute number-one resource, and we actively invest in your long-term success.
We look forward to meeting you and helping you build your future in the automotive industry!
How to Apply: Please submit your resume online through our application portal or drop it off in person at our service desk.
Clift Buick GMC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
