Overview
Join our dynamic automotive team as a Service Advisor/Tow Dispatcher, where you’ll be the vital link between our valued customers and our skilled technicians. In this energetic role, you’ll coordinate vehicle repairs, provide exceptional customer service, and manage towing operations with efficiency and enthusiasm. Your mechanical knowledge and automotive experience will help you deliver seamless service experiences, ensuring customer satisfaction and operational excellence. This position offers an exciting opportunity to work in a fast-paced environment where your communication skills and automotive expertise make a real difference.
Duties
- Greet customers warmly, assess their vehicle needs, and provide clear explanations of repair services and estimates
- Coordinate towing requests, dispatch tow trucks promptly, and communicate effectively with drivers and customers
- Utilize estimating software to prepare accurate repair estimates, including auto estimating and service writing
- Maintain detailed records of all service transactions, and client communication
- Collaborate with technicians to diagnose vehicle issues using automotive diagnostics tools and mechanical knowledge
- Manage customer inquiries professionally while promoting dealership services and fostering long-term client relationships
Requirements
- Proven experience as a Service Advisor or in an auto service management role within a dealership or automotive repair shop
- Strong mechanical knowledge with familiarity in automotive diagnostics, collision repair, and vehicle maintenance procedures
- Experience using estimating software and computer-aided vehicle damage estimating tools
- Excellent customer service skills with the ability to communicate clearly and professionally with clients
- Ability to upsell services effectively while maintaining integrity and transparency
- Valid driver’s license with a clean driving record; comfortable driving various vehicles including tow trucks when necessary
- Knowledge of automotive systems such as transmissions, air brakes, alignments, suspension components, tires, shocks & struts, brake systems
- Cash handling experience is preferred but not required; a positive attitude and eagerness to learn are essential
Join us in delivering outstanding automotive care! Bring your passion for cars, your knack for customer service, and your drive to succeed in a lively team environment. We value energetic professionals who are ready to make an impact every day!
Pay: $20.00 - $25.00 per hour
Work Location: In person
