JOB Receives and dispatches emergency and routine calls for police, fire, ambulance, and other emergency services by performing the following duties EXAMPLE OF DUTIES
- Receives and screens incoming calls for law enforcement, fire, medical, or other emergency services.
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Questions callers to determine location and seriousness of emergency and response needed.
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Enters information into computer-aided dispatch system.
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Operates two-way radio and/or other communications equipment to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remote units.
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Provides pre-arrival instructions to caller, including CPR.
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Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.
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Relays information between hospital staff and emergency medical technicians at site or in ambulance.
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Provides preliminary first aid instructions before paramedic truck or ambulance arrives.
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Transmits and receives messages between divisions of own agency and other law enforcement agencies.
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Monitors silent alarm systems, remote cameras, and other systems used to detect illegal entry and maintain security.
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Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.
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Enters, updates, and retrieves information from a variety of computer systems.
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Answers or forwards non-emergency requests for assistance.
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Tests communications and alarm equipment and backup systems to ensure serviceability.
Supervisory Responsibilities
This job has no supervisory responsibilities. SUPPLEMENTAL INFORMATION TCOLE Operator’s Certification preferred but not required. A valid class C driver’s license with a clean driving record is a requirement of this position. CPR Certification - Must be able to be obtained within 6 months.
