Claims Manager, General Liability
Store Support Center
We are searching for an experienced Claims Manager, General Liability for our Store Support Center located at 600 Citadel Drive, Commerce, CA, 90040.
The primary role of the Claims Manager, General Liability is to manage and support the company’s claims management programs and processes, including management of the work of the third-party claims’ administrators and related claims consultants.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned or required.
- Responsible for oversight and management of all claims management processes – settlement of claims, claims reporting, claims activity management, claim investigation and resolution.
- Interfaces regularly with third party claims administrators and insurance carriers’ claim teams to ensure that the claims management processes operate efficiently and effectively.Works with the third-party administrator to ensure that they maintain compliance with all required claims handling instructions, regulations, laws.
- Provides relevant internal and external reporting of claims data to operating, financial and executive management.
- Supports internal budgeting and accounting processes related to claims to ensure that the company’s claims related expense payments and balance sheet accruals are timely and accurate.
Provides support to the actuarial claims’ valuation process on an ad hoc basis to support explanations about changes in claims values.
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SUPERVISORY RESPONSIBILITIES
Directly supervises third party vendors that assist with claims handling. Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include interviewing and training the third-party administrator employees; assigning claims and directing work; reviewing the performance of the claim’s adjusters, addressing complaints, and resolving problems.
EDUCATION AND/OR EXPERIENCE
Bachelor's degree (B. A.) from four-year college/university or equivalent combination of education and experience and minimum of ten years related experience and/or training. Experience should include work in a high-volume claims environment or working for a third-party administrator or insurance company claims department.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Clearly write reports, business correspondence, and procedure manuals.
- Effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Strong personal computing skills including the MS Office programs; Excel, Power Point and Word and the ability to apply these skills to essential duties and responsibilities are required.
- Work with third party web-based claims management systems to monitor claims, access claims data, and create reports.
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Bilingual in Spanish, preferred. (Speak, read, write)
COMPENSATION: The salary range for this position is $90,000.00 to $130,000.00. The actual starting pay will be determined by a number of qualifications; including, experience and relevant skills.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
