Responsibilities:
As a Brand Ambassador, you’ll be the first point of contact for tenants, guests, and visitors across Hudson Yards. You’ll create warm, memorable experiences by greeting people, offering assistance, and connecting them to everything our neighborhood has to offer—from events and dining to transportation and services.
You'll be stationed in key areas like lobbies, plazas, or near shops, helping people navigate the property, making recommendations, and building meaningful relationships. You’ll also track preferences, coordinate follow-ups, and share insights with our team to enhance service
What You’ll Do
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Greet and assist all visitors with warmth and professionalism
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Provide directions, book reservations, and arrange transportation
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Anticipate needs and share information about Hudson Yards
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Track customer preferences and share feedback with the team
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Support events, promote services, and ensure property upkeep
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Collaborate with security, operations, and cleaning teams
Compensation:
$25/h
Benefits:
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Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
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Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
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Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
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Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
#LI-NG1
#RCMC
Qualifications:
3+ years in hospitality, service, or sales
Strong communication and observation skills
Friendly, professional, and detail-oriented
Comfortable using tech and CRM tools
Flexible schedule, able to work outdoors and on your feet
Overview:
Related Hudson Yards is the brain, heart and soul of Hudson Yards. Just as Hudson Yards is transforming the world’s most spectacular skyline, Related Hudson Yards Management is reimagining community. We are a collaborative force driven by expertise, ingenuity and passion. We pay attention to our tenants in a way that shatters tradition. We understand who they need us to be and where they need us to be, even before they do. Equipped with an ever expanding range of amenities and resources, we strive to help our tenants be productive and happy. Wherever we are today, we are committed to be in a better place tomorrow. Where do we draw the line? We don’t.
Related is an Equal Opportunity Employer
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