Under general supervision, the Accounts Receivable Specialist maintains contact with customers regarding delinquent accounts, initiates appropriate collection actions and maintains records. All tasks will be done using sound practices and judgment with the goal of meeting regulatory compliance and organizational priorities.
Qualifications:
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Associate's degree in Finance, Accounting, or equivalent experience.
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Experience working in an office environment.
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Three years' experience in accounts receivable and customer service.
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Has, or is willing to obtain, Certified Accounts Receivable Specialist certificate.
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Excellent interpersonal and communication skills.
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Experience working with and reporting on financial data.
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Proficient in the Microsoft Office Suite.
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Ability to perform under pressure and make sound judgments when prioritizing tasks.
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Ability to keep information confidential.
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Be punctual, have a good work attitude, and work cooperatively with others in the department and company.
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Accept and benefit from constructive criticism.
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Any other relevant, equivalent combination of training and experience.
Typical Duties and Responsibilities:
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Using the aging report, reviews the status of delinquent accounts and initiates collection action by contacting each account according to the due date. Uses tact and diplomacy when dealing with customers.
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Ensures timely posting of payments for accurate aging reports and general ledger cash balances. Includes providing remittance information to the A/R Coordinator to apply to appropriate items.
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Reviews the credit hold reports and contacts customers regarding the hold status of orders. Exercises judgment in releasing orders based on customer payment and collection history.
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Maintains records in the CRM system of customer conversations relating to their accounts.
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Maintains and updates customer files, including name or address changes, mergers, or mailing attentions in the ERP System A/R master file.
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Proactively reviews customer information, including creditworthiness, in conjunction with the Controller. Researches credit history and references as needed and makes recommendations on credit limits.
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Initiates daily credit card payments and forwards credit card reports and slips to the A/R Coordinator for recording of payments to customer accounts.
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Cross-trained to fill in for the A/R Coordinator as the need arises. Duties will include posting payments to customer accounts, preparing and posting credits to customer accounts, and printing and posting invoices and monthly statements.
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Supports the Controller with general office and accounting functions and assigned projects.
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Observes and adheres to DMP Data Classification Standard.
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Observes company policies. Continuously finds processes that create improved efficiency while maintaining conformance to requirements. Acknowledges responsibility to satisfy the customer, reduce cycle time, and eliminate waste.
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May perform related duties or fill in for others in the department or other departments when requested. May train or instruct fellow workers regarding their own duties.
EOE/Disabled/Vet
Onsite medical clinic for employee, spouse and family members, 18 and under, living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holiday, plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or family.
