Bilingual Customer Service Representative
Location: Scottsdale, AZ | Onsite
COMPENSATION & SCHEDULE
Pay: $22.63/hour
Schedule: Must be available for a shift between 6AM – 10PM, including at least one weekend day per week - Training 10am-7pm
Employment Type: Long-term temporary
Start Date: July 6th
ROLE IMPACT
The Email and Chat Customer Service Representative helps customers by answering questions about their event tickets quickly and accurately. This role ensures customers have a smooth experience when ordering, changing, or canceling tickets and provides clear, friendly written communication at all times.
KEY RESPONSIBILITIES
Respond to inbound customer emails regarding event ticket orders, availability, cancellations, and date changes
Provide accurate information about event parking and parking passes
Use internal systems to research customer inquiries and process updates or adjustments
Maintain high standards of written communication and professionalism in every customer interaction
Support additional channels such as chat or phone as needed
MINIMUM QUALIFICATIONS
Must be bilingual in Spanish and English
2+ years of experience in a call center, administrative, or office-based customer service role
Strong written communication and reading comprehension skills
High school diploma or equivalent required
Proven ability to manage multiple inquiries and maintain attention to detail
Commitment to long-term engagement in the role
CORE TOOLS & SYSTEMS
Microsoft Outlook / Office Suite
CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or similar)
Chat and telephony platforms
PREFERRED SKILLS
Experience with event ticketing systems or e-commerce platforms
Familiarity with remote customer support environments
Strong problem-solving and time-management skills
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
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