Business Support
Key Responsibilities:
Customer Retention & Satisfaction
- Build and maintain strong relationships with existing service customers to ensure high satisfaction and long-term loyalty.
- Conduct regular follow-ups on completed service jobs to confirm customer satisfaction and identify additional needs.
- Act as a dedicated liaison for top accounts, providing personalized attention and proactive support.
- Monitor service churn trends and implement targeted engagement strategies to reduce attrition.
Revenue Maximization
- Identify and pursue upsell opportunities from Planned Maintenance write-ups and service history.
- Collaborate with service managers to develop tailored outreach plans that align with customer needs and business goals.
- Promote operator training and other value-added services to enhance customer experience and drive incremental revenue.
Rental & Warehouse Product Expansion
- Prospect and develop relationships to grow the rental footprint and introduce warehouse products to existing service customers.
- Assess client operations to recommend appropriate rental solutions and warehouse equipment.
- Stay informed on product offerings and industry trends to position Medley as a comprehensive solutions provider.
Sales & Communication Excellence
- Effectively communicate Medley’s vision, service models, and long-term strategies to clients.
- Utilize strong communication and consultative selling skills to maintain and grow client relationships.
- Record and manage all sales activities, follow-ups, and customer interactions in CRM systems.
Strategic Support & Collaboration
- Assist leadership in implementing new customer retention strategies based on client feedback and market insights.
- Provide input on service strategy improvements and customer engagement initiatives.
- Ensure compliance with company policies, values, and procedures.
Experience:
- High school diploma or GED required; Bachelor’s degree in a business-related field preferred.
- Minimum 1 year of experience in outbound sales, customer retention, or service promotion.
- Strong mechanical aptitude and abstract reasoning skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, public relations, and organizational skills.
- Proficiency in Microsoft Office and CRM software.
This is a great opportunity for individuals that have a passion for providing exceptional customer service and business support. The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, utilizing their skills and abilities to support the business.
Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
If you meet the qualifications listed above, we encourage you to apply for this position. We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. Join our team today and be a part of our success!
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
