IT Support Technician (Hardware)
Location: Columbus, OH
Reporting to: Head of Operations
Working Hours: 8am - 4.30pm, this is a full time, on site role, with occasional out of hours support to keep things moving when it counts
We're scaling our US operations, and we're looking for our first dedicated IT Support Technician to support our existing Columbus site and our brand new fulfilment center as we grow. You'll take ownership of debugging hardware issues - computers, printers, scanners, and more- across our Columbus fulfilment centers and office environments, keeping equipment running at a high standard as our team scales fast around you.
Who are we?
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$50,000 - $60,000 per year
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Healthcare, dental, vision with generous employer premium
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Company paid life insurance
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Company paid BasiCare telehealth, legal, financial, and counselling
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Above average paid time off plus paid sick time
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Team lunches, parties & events
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Mental health first aiders to provide support when you may need it
What you'll be doing...
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Keep the hardware running - troubleshoot computers, printers, scanners, and warehouse equipment across our office and fulfilment center environments, keeping everything running at its best
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Own equipment from purchase to retirement - source and order new hardware, manage vendor relationships, track inventory, and maintain an accurate asset register
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Set the team up for success - provision laptops and equipment for new starters, and manage a clean, secure offboarding process for leavers
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Run our Google Workspace - manage user accounts, permissions, and day to day admin across the US sites
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Be the go-to person on-site - act as the main point of contact for tech issues, liaising with our Operations team and external partners for network, wireless, and cabling support
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Spot patterns, not just fix problems - monitor recurring issues and system logs, feeding insights back to improve how we operate
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Keep the lights on during change - plan and communicate around system maintenance and updates, minimizing disruption to the wider business
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Help shape how we scale - bring ideas and improvements to the table as we build out our US IT function
What you'll bring...
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Previous experience in IT and technical troubleshooting and configuration - ideally in a fulfilment center / warehouse or operational environment
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Competence in systems performance analysis
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Have provided ad-hoc out-of-hours cover when needed to support business
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Ability to perform basic networking and troubleshooting - in particular WiFi access points and switches
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Experience in deploying / managing device protection
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Able to communicate technically, understanding of TCP / IP, subnetting, firewalls etc
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Have used ticketing systems for support (e.g. Asana)
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Comfortable providing hardware support on laptops, printers, monitors and peripherals
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Ideally have previous experience in Google Workspace, managing user accounts, permissions etc
Work Environment
You'll work across office and warehouse environments, using a computer and keyboard as well as warehouse hardware such as barcode scanners, printers and network equipment. The role involves light physical activity, including standing, walking, and lifting of equipment. Constant exposure to conditions such as dust, noise, fumes, weather, poor lighting, or heavy machinery / equipment.
Our hiring process
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To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CV's
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If you're shortlisted, you'll have a short video interview with our Talent Acquisition Manager
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You'll have an on site interview, or two, with our Managing Director and Head of People
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You get offered the job and start your amazing new role with J&J Global Fulfilment
James and James Fulfilment is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or any other legally protected status.
We actively promote fair employment practices and prohibit discrimination in all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and other terms and conditions of employment. Our commitment to EEO extends to ensuring a workplace free from harassment or retaliation based on any protected characteristic
We encourage qualified individuals of all backgrounds and abilities to apply for employment opportunities at James and James and we believe that by embracing diversity and promoting equal opportunities, we can better serve our employees, customers, and communities.
Employment is on an at-will basis. This means that employment may be terminated by the employee or employer at any time, for any reason or for no reason, and with or without prior notice. We strive to be an equal opportunity employer that values all forms of diversity in our team. We will not discriminate based on any protected class and believe in an environment based on mutual trust and respect, as well as shared and individual opportunity. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]
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