Job Overview
Responsibilities
- Greet patients warmly upon arrival and assist with check-in procedures using patient management software and electronic health records (EHR) systems
- Schedule, reschedule, and confirm patient appointments while managing calendar updates efficiently
- Collect and verify patient information, insurance details, and medical history with accuracy and confidentiality
- Answer incoming calls promptly, address inquiries professionally, and direct calls to appropriate staff members
- Support medical administrative tasks such as data entry, document scanning, and maintaining organized patient files in compliance with health regulation policies
- Assist with billing processes by verifying insurance coverage and explaining payment options to patients
- Maintain strict confidentiality of all patient information in accordance with privacy laws and office policies
Skills
- Prior experience working in a medical or dental office environment is highly preferred
- Proficiency in Microsoft Office applications (Word, Excel, Outlook) for documentation and communication purposes
- Strong knowledge of health regulation policies related to patient privacy and data security (e.g., HIPAA compliance)
- Experience supporting medical administrative functions including EMR/EHR management and medical terminology understanding
- Familiarity with patient management software systems and electronic health records (EHR) platforms
- Excellent customer service skills with the ability to communicate clearly via phone and client interactions
- Ability to type quickly and accurately while maintaining attention to detail
- Knowledge of health insurance processes, billing procedures, and maintaining patient confidentiality
- Previous dental office experience is a plus for candidates interested in specialized healthcare settings
Join us as a Patient Service Representative to be the welcoming voice that helps patients feel cared for from their first contact. Your enthusiasm combined with your organizational expertise will contribute significantly to delivering exceptional healthcare experiences!
Pay: From $12.00 per hour
Benefits:
Work Location: In person
