Front Desk Patient Coordinator - Part-Time
Angela Kung Acupuncture & Wellness Center | Mission Viejo, CA
ABOUT US
Angela Kung Acupuncture & Wellness Center is a growing integrative health practice dedicated to whole-person care. We offer acupuncture, therapeutic massage, and wellness services in a calm, professional environment. We are expanding our team and looking for a warm, organized, and reliable part-time coordinator to join us at the front desk.
THE ROLE
You will be the first voice patients hear and the first face they see. This is a patient-facing, operationally important position. You will own the front desk experience on your shifts, keep scheduling running smoothly, and serve as the connective tissue between patients and our clinical team.
This is a part-time role offering no less than 20 hours per week with consistent but flexible scheduling. Our core shift needs run afternoons on weekdays and Saturday mornings, with one weekly late-shift evening on Wednesday. We work with the right candidate to build a schedule that works for both sides.
TYPICAL AVAILABILITY WE ARE LOOKING FOR
Shift Window Days
Afternoons (approx. 12:00 PM - 7:00 PM) Monday and/or Friday
Late Day (12:00 PM - 9:00 PM) Wednesday
Morning (9:00 AM - 1:30 PM) Saturday
Wednesday runs through 9:00 PM. That availability is important to us and will be discussed during the interview. Exact shift assignments will be finalized based on practice needs and mutual fit.
WHAT YOU WILL DO
- Greet patients warmly and manage check-in/check-out
- Answer phones, return voicemails, and respond to scheduling inquiries
- Book, confirm, and reschedule appointments
- Collect payments and process transactions accurately
- Maintain patient records in the practice management system
- Communicate patient needs and schedule changes to the clinical team
- Keep the front desk and waiting area tidy and welcoming
- Support the lead operations coordinator on administrative tasks
WHAT WE ARE LOOKING FOR
- Required: Minimum 2 years of front desk or patient coordinator experience in a medical or wellness practice
- Warm, professional communication style, with patients and team alike
- Strong organizational skills and attention to detail
- Comfortable with scheduling software and basic computer tools
- Calm and dependable in a busy clinical environment
- Bilingual (Mandarin or Spanish) a plus but not required
COMPENSATION AND DETAILS
- Pay: $17.00 - $19.00/hr to start depending on experience
- Hours: No less than 20 hours/week; consistent scheduling with flexibility
- Quarterly reviews with clear performance benchmarks and wage advancement opportunity
- Accrued paid sick leave per California law
- Growth opportunity: this role is designed to expand as the practice grows
TO APPLY
Submit your resume and a brief note about why this role interests you. We review applications on a rolling basis and will reach out to qualified candidates promptly.
Angela Kung Acupuncture & Wellness Center is an equal opportunity employer.
Pay: $17.00 - $19.00 per hour
Work Location: In person
