Jeff Wyler Superior Hyundai moved to an ALL-NEW Jeff Wyler Hyundai of Colerain !!!
New Facility!! New Opportunity!!
New State of the Art Facility on Colerain Avenue adding Service Advisors!
Our brand-new state-of-the-art dealership is at the heart of Colerain Avenue alongside other great Jeff Wyler stores!
Are you ready to be a part of one of our most essential positions within our service department?
Are you ready to set yourself up for success?
Job Details:
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$80k-$120k potential per year based on experience.
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Unlimited Earning Potential
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Pay above area market
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Opportunity For Growth
Benefits:
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Health Insurance and Dental Insurance
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401(k) Matching
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Life Insurance
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Employee discounts for vehicle purchases, vehicle service repairs, maintenance work, and more!
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Referral program
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Paid Training
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Potential opportunity for future advancement across the company
What you will do:
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Promptly greet customers in the service drive.
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Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips.
- Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records.
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Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
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Generate service order estimates and quotes for customers based upon a menu of recommended services.
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Understand the technician's diagnosis and service recommendations.
- Verify availability of required repair parts.
- Explain cost, service process, and time requirements to customers thoroughly.
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Establish completion expectations with the customer.
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Monitor repair progress and Inform customer when vehicle is ready and customer concerns have been addressed.
- Document information about services performed or recommendations.
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Explain any cost adjustments to customers.
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Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.
Automotive Service Advisor – Qualifications
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Service Advisor experience from automotive industry preferred
- Proven record of achieving exceptional Customer Satisfaction
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Organized and friendly personality
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Professional personal appearance
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Team oriented and self-motivated
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Clean driving record
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A desire for a long-term career with a growing organization
