Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at [email protected].
Job Summary
The Billing Administrator job duties include reviewing orders, assisting with accounting, and identifying any discrepancies between bills and customers’ accounts. You may also work directly with customers to resolve any account issues.
Role Responsibilities
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Address and handle probates on deceased customer accounts received from family or executers of the estates.
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Handle and process the Bank of the West electronic correspondence.
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Process the damaged checks, voided checks, Unprocessables checks, and letters sent from Unprocessables.
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Prepare checks received from customers via mail to be processed and uploaded to banking and internal systems.
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Confirm the checks that were reviewed were accurate and that account numbers were correct.
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Process returned eChecks and paper checks.
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Research and locate the accounts for the failed Lockbox payments.
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Process Web Exceptions payments.
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Place equipment orders in web exceptions.
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Process all Bankruptcy Notices by entering the data on the notices on to the accounts to prevent billing.
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Research payments for Accounting.
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Process misapplied payments via faxes, ZenDesk, etc.
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Handle errors in ACI for electronic payments.
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Scan payments for BOW reconciliation.
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Process reports that will go to accounting.
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Be the expert in everything related to a chargeback.
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Assist with customer inquiries and complaints via phone or email.
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Evaluate all disputed claims to determine action needed and validity.
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Properly document credit inquiries, disputed claims, and credit advice.
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Blacklist cellular equipment due to chargeback status on account.
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Communicate with banking and credit card institutions.
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Identify patterns and trends in fraudulent activity and proactively communicate these trends to management.
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Process reports for accounting.
Requirements
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High school diploma or equivalent.
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Self-motivated, hard-working team player with proven outstanding organizational skills and very detail oriented.
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Ability to work independently and manage multiple tasks at once.
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Provide prompt, accurate, and courteous customer service.
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A highly developed sense of integrity and commitment to customer satisfaction.
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Demonstrated passion for excellence with respect to treating and caring for customers.
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Strong knowledge of cellular concepts, products, services, and policies within the cellular industry.
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Able to effectively communicate and conduct yourself in a professional manner with fellow co-workers and be flexible with different personalities.
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Willingness to work a flexible schedule and occasional overtime when needed.
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Possess a strong work ethic and team player mentality.
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Effectively utilize MS Office, MS Excel and the Internet.
About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through our company-owned neighborhood stores, online at ConsumerCellular.com, by phone at (888) 345-5509, and at leading retailers including Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube for tutorials, features, applications, and company news.
Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)
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Minimum Salary: $36,750
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Maximum Salary: $46,200
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.
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Competitive base pay with potential for shift differential, overtime and bonus pay
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Medical insurance (98% company-paid for full-time employee only coverage)
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Dental and Vision insurance (100% company-paid for full-time employee only coverage)
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401(k) company match of 100% up to 6% of your pay
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Discounted Consumer Cellular wireless phone plan for employees
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Paid Time Off (PTO) available following a 30-day waiting period*
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6 company-paid holidays plus 16 hours of floating holiday accrual per year
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Flexible Spending Accounts (FSA) for health care and dependent care expenses
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Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
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Long-Term Disability insurance (100% company-paid)
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Employee Assistance Program (100% company-paid)
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Education reimbursement
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Employee rewards program
- Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
Pre-employment background check and drug screen is required.
