Position Overview
RE/DONE is seeking a passionate and driven Full-Time Keyholder YEAR ROUND to join our HAMPTONS team. You will be the face of our brand in-store, you’ll play a key role in creating exceptional shopping experiences, building client relationships, and bringing our mission of sustainable, heritage-driven fashion to life. This role is ideal for someone who thrives in a fast-paced retail environment, is passionate about storytelling through product, and is excited to contribute to a purpose-led brand. Weekend availability is required.
Key Responsibilities
- Deliver an Elevated Customer Experience:
Greet every customer warmly and authentically. Understand their needs and provide personalized recommendations that reflect RE/DONE’s values of sustainability, heritage, and individuality.
- Achieve and Exceed Sales Goals:
Take ownership of individual sales targets and contribute to overall store performance by confidently guiding clients through their shopping experience.
- Clienteling & Relationship Building:
Build lasting relationships with customers by maintaining consistent communication, remembering preferences, and providing a high-touch, client-first experience.
- Product Knowledge & Brand Storytelling:
Become an expert on RE/DONE’s collections, history, and mission. Share the brand story and product details with customers to create deeper engagement and loyalty.
- Maintain Brand Standards & Store Presentation:
Ensure the store environment is clean, well-merchandised, and aligned with RE/DONE’s premium aesthetic. Help execute floor sets, visual displays, and restocking as needed.
Assist with opening and closing procedures, point-of-sale transactions, returns, and exchanges. Support inventory processes, loss prevention standards, and operational compliance.
- Collaborate as a Team Player:
Work closely with store leadership and fellow team members to meet shared goals and uphold a positive, inclusive in-store culture.
Qualifications
- 2+ year of experience in a retail or client-facing role, preferably in fashion or luxury
- Passion for style, sustainability, and storytelling
- Strong communication and interpersonal skills
- Organized, detail-oriented, and proactive
- A positive, team-first attitude with a customer-centric mindset
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- 401K
- Health Insurance
Pay: $29.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
