Job Overview
Bayou Braces is seeking an experienced, energetic, and highly organized Orthodontic Office Manager to oversee daily operations, lead our team, and ensure an exceptional patient experience. The ideal candidate is a strong leader with dental or orthodontic management experience who thrives in a fast-paced environment and is passionate about creating a positive culture while driving practice growth and efficiency.
Key Responsibilities
Leadership & Team Management
- Lead, coach, and support front office and clinical team members.
- Conduct staff meetings and performance evaluations.
- Assist with hiring, onboarding, and training new employees.
- Foster a positive, team-oriented workplace culture.
- Ensure compliance with company policies and office procedures.
Operations Management
- Oversee daily office operations and workflow.
- Monitor schedules to maximize efficiency and patient flow.
- Resolve patient concerns and service issues professionally.
- Ensure compliance with OSHA, HIPAA, and regulatory requirements.
- Maintain office systems, supplies, and vendor relationships.
Financial & Business Management
- Review treatment acceptance rates and conversion metrics.
- Coordinate with the doctor and leadership team on growth initiatives.
Patient Experience
- Ensure every patient receives outstanding customer service.
- Support treatment coordinators in patient consultations and case acceptance.
- Address escalated patient concerns promptly and professionally.
- Promote a welcoming, family-friendly atmosphere.
Marketing & Community Engagement
- Support internal and external marketing initiatives.
- Participate in community outreach and practice promotion activities.
- Help drive patient referrals and online reputation management.
Qualifications
- Minimum 3 years of dental or orthodontic office management experience preferred.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Experience with practice management software.
- Knowledge of insurance, treatment financing, and collections.
- Strong organizational and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and Google Workspace.
Preferred Qualifications
- Orthodontic practice management experience.
- Experience with scheduling optimization and production goals.
- Knowledge of marketing and patient growth strategies.
- Bilingual (English/Spanish) is a plus.
About Bayou Braces
Bayou Braces is committed to creating confident smiles while delivering exceptional patient care. We are looking for a motivated leader who shares our commitment to excellence, teamwork, and outstanding service.
To Apply: Submit your resume and a brief cover letter describing your leadership experience and why you would be a great fit for the Bayou Braces team.
Pay: $22.00 - $25.00 per hour
Benefits:
Work Location: In person
