JOB
Join One of the Fastest Growing Counties in the Nation! Loudoun County, located just 35 miles west of Washington, D.C., is renowned for its exceptional quality of life, vibrant economy, and rich historical charm. With a unique blend of cultural, recreational, and educational opportunities, Loudoun offers an ideal environment to live, work, and grow.Recognized by Forbes as one of America's Best Large Employers, Loudoun County Government is committed to creating a workplace where employees thrive. Loudoun is recognized for its outstanding commitment to fostering environments where employees can thrive based on various factors, which include atmosphere, salary, diversity, working conditions and workplace environment.
EXAMPLE OF DUTIES
The Department of Information Technology is currently seeking a highly skilled Senior O365 Engineer in the Infrastructure Division to join our team. This position will manage the County's O365 environment, providing the highest level of customer service, especially with advanced user administration providing Tier 3 support. We are looking for an individual who has experience with cloud deployments and has excellent customer service.Job Responsibilities or Illustrative Job Tasks: Provide O365 administration, Exchange administration, Quest Archive Manager administration, AD administration and mail flow troubleshooting.Provide Tier 3 messaging support, FOIA and legal searches using MS Purview, general user administration for email and Teams.Coordinate assistance and guidance to customers in the timeframe and manner defined by the supervisor or mutually agreed to with the customer. Satisfy customer requirements and identify solutions to customer related issues.Provide Technical support to Network Engineers, Systems Engineers and other staff as needed.Provide technical training as requested by management.Monitor systems and responds to issues proactively.Provide after-hours support as required. We are seeking an individual with: Advanced knowledge of O365, Outlook/Exchange configuration and administration, e-discovery, MS Teams policies, MS license administration, and Quest Archive ManagerGeneral knowledge of installation, configuration, and troubleshooting systems to include Active Directory, Domain Controllers, component services, such as but not limited to; file/print, DNS, DHCP, FTP, and IIS, Internet communication protocols, Windows/Linux/VMware infrastructure, server administration and software toolsAbility to communicate ideas and plans clearly both orally and in writing to technical and non-technical staffStrong interpersonal skills, ability to work with senior leadership and a collaborator that assists with solving business problems
SUPPLEMENTAL INFORMATION
The successful candidate will undergo a CJIS/Fingerprint background check.
