The NOW, a massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon.
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by destinations around the world. The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.
Job description
Are you a passionate, hands-on leader who loves creating exceptional guest experiences? We’re looking for an experienced General Manager to lead our massage boutique, inspire a high-performing team, and drive operational excellence. This is a role where your growth is encouraged, your ideas are trusted, and you have the opportunity to expand your impact while shaping a supportive, high-performing culture.
The General Manager serves as an ambassador of The NOW's vision, ensuring that every member and guest experience reflects our Brand Truths.
– LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS
Position Requirements:
- Must be detail-oriented and have the ability to multi-task while managing a high-volume business.
- Ability to be efficient and productive in a fast-paced environment with strong skills in day-to-day operations.
- Must have the enthusiasm and possess excellent guest service skills for both internal and external guests.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening, and computer skills.
- Must be a team leader and enjoy mentoring people.
Duties and Responsibilities:
Operations: Oversee daily spa activities, staffing, scheduling, inventory, and facility standards to ensure smooth, brand-compliant operations.
Team Leadership: Hire, train, and develop staff; enforce policies; hold performance check-ins; foster a positive workplace culture.
Guest Experience: Deliver exceptional service, resolve issues, monitor feedback, and implement improvements.
Sales & Performance: Drive memberships, retail sales, and promotions; track metrics; identify revenue growth opportunities.
Administration: Manage payroll, labor, reporting, compliance, and coordinate with ownership on business priorities.
Qualifications
- ·6+ years of management experience (spa, retail, hospitality, or fitness preferred)
- Experience leading and motivating teams
- Strong organizational skills
- Strong communication skills
- Comfortable holding staff accountable
- Customer-service oriented mindset
- Ability to multitask in a busy environment
Job type
Full-time
Education
Bachelor's degree is preferred
Work location
On-site
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Type: Full-time
Pay: $55,257.00 - $66,546.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
Work Location: In person
