Supervise and coordinate the daily activities of the design team.
Serve as the first point of contact for all residential home design inquiries.
Conduct consultations to qualify clients and establish budgets.
Review and process customer intake forms and credit applications.
Lead client meetings (virtual or in-person) to gather design goals and fill in any planning gaps.
Maintain and manage the active design project log and assign projects to team designers.
Track designer hours for billing and send invoices for site visits and extra revisions.
Approve final plans and oversee delivery of prints and digital files.
Promote internal material sales (lumber, windows, trusses, etc.) and track full-package eligibility for design fee refunds.
Recruit, hire, and coach new design team members.
Evaluate customer satisfaction and adjust team workflows as needed.
Conduct performance reviews and counsel designers to support professional growth and accountability.
