Progressive Periodontics is a growing periodontal and implant specialty practice serving patients in Turlock and soon-to-be Modesto. With a new Modesto location underway, we are preparing for continued growth and are looking for an experienced dental administrative professional who can take meaningful ownership of the patient journey.
This is not a traditional front desk position. The right person can confidently guide patients from their first phone call through consultation, treatment scheduling, financial arrangements, and follow-up. We are looking for someone warm, polished, organized, proactive, and comfortable helping patients understand treatment costs and next steps.
WHAT YOU WILL DO
- Answer phones with warmth and professionalism, identify patient needs, and schedule appointments appropriately.
- Help protect the doctor’s schedule by managing changes, cancellations, and patient follow-up with attention to detail.
- Guide patients through treatment plans, fees, deposits, payment options, and next steps clearly and confidently.
- Verify insurance benefits, explain estimated patient responsibility, and follow up on outstanding claims, balances, and patient items.
- Create a polished, calm, attentive experience from the first phone call through follow-up.
WHAT WE ARE LOOKING FOR
- A warm, professional communicator who helps patients feel heard, informed, and cared for.
- Someone who can discuss fees and financial arrangements with clarity, confidence, and compassion.
- A proactive team member who thinks ahead, notices what needs attention, and follows through without repeated reminders.
- A calm, organized person who can manage competing priorities without allowing important details to fall through the cracks.
- A patient-service mindset rooted in hospitality, accountability, and strong follow-through.
WHO YOU ARE
- You bring 3+ years of dental administrative experience.
- You understand dental terminology, treatment workflows, scheduling, insurance, and collections.
- You are comfortable discussing treatment costs, deposits, payment options, and patient balances.
- Periodontal, oral surgery, implant, or specialty-practice experience is a plus, but not required for the right fit.
- Experience with Tab32 is helpful. A willingness to learn and follow systems is important.
WHO WE ARE
Progressive Periodontics exists to restore health, confidence, and trust through exceptional periodontal and implant specialty care. We are building a refined, high-standard boutique practice where patients feel safe and cared for, referring doctors trust us completely, and team members take pride in excellence.
Our core values are Excellence Without Compromise, Own the Experience, and Lead With Trust. We value clear communication, polished patient care, accountability, honesty, preparation, and follow-through.
We do not expect perfection. We do expect ownership, consistency, initiative, and a sincere desire to grow.
SCHEDULE, COMPENSATION, AND BENEFITS
- Position type: 30 hours per week
- Schedule: Monday through Thursday, 8:00am to 4:00pm
- Location: Turlock and Modesto
- Compensation: $25-$30/hour DOE
- Benefits: 6 paid federal holidays, PTO, bonus potential, and 401(k)
HOW TO APPLY
Please submit your resume through Indeed. In the message section, include 1-2 sentences about why this role caught your attention and what strong patient follow-up means to you.
Applications with a brief personalized note will be prioritized.
Job Type: Part-time
Pay: $25.00 - $30.00 per hour
Benefits:
Application Question(s):
- Which best describes your computer skill level? Beginner, Intermediate, Advanced (I learn new software quickly and work confidently in multiple systems)
- How many years of experience do you have in a patient-facing or customer-facing role that involved frequent phone communication? 0–6 months ,
6–12 months, 1–2 years, 3–5 years, 5+ years
- In 2–4 sentences, describe your phone communication style and how you build trust with someone who is calling for the first time.
- In 2–4 sentences, describe how you stay organized when managing multiple tasks and time-sensitive details.
- Can you reliably commit to 25-30 hours per week for the foreseeable future? (Yes/No)
- Do you have experience in a dental office and working with insurance verification or eligibility checks? (Yes/No)
If yes, briefly describe.
Work Location: In person
