Core Responsibilities:
- Answer inbound calls and emails from customers; provide accurate and courteous responses
- Process order inquiries, changes, and customer issues using Kaiser Studio's computer systems
- Document all client interactions accurately in the CRM or order management system
- Escalate unresolved issues to Level 3 associates or the Customer Service Lead
- Maintain professionalism and composure in all client interactions
Qualifications:
- Minimum 2 years customer service experience required; full training provided
- Strong verbal communication skills and a professional phone manner
- Comfortable with basic computer systems and data entry
- Patient, empathetic, and solutions-oriented
NOTE* This is an on-site, in-person only Monday through Friday position.
Customer Service associates are the primary point of contact for Kaiser Studio's customers by phone, email, and in-person communication. They handle order inquiries, corrections, complaints, and general account support. This role is a customer facing position that demands professionalism, patience, and a commitment to problem resolution that reflects Kaiser Studio's service standards.
