Job Summary
We are seeking a dynamic and customer-focused Service Advisor to join our automotive service team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs. Your energetic approach will help ensure a seamless experience from initial vehicle drop-off to completion of service, while maximizing customer satisfaction and dealership profitability. The ideal candidate is passionate about automobiles, possesses excellent communication skills, and thrives in a fast-paced environment. This paid position offers an exciting opportunity to develop your automotive knowledge and sales skills while delivering outstanding service.
Responsibilities
- Greet customers warmly and listen carefully to understand their vehicle concerns and service needs.
- Explain recommended repairs and maintenance options clearly, providing detailed estimates using automotive diagnostics tools and auto estimating software.
- Upsell additional services such as oil changes, tire services, brake repairs, alignments, suspension work, transmission repairs, diesel engine repairs, shocks & struts, air brake systems, and collision repair as appropriate.
- Coordinate with technicians to prioritize work orders and ensure timely completion of vehicle repairs.
- Maintain accurate service writing records, process cash handling transactions, and manage customer invoices efficiently.
- Conduct follow-up with customers post-service to ensure satisfaction and address any concerns promptly.
- Stay informed about the latest automotive repair techniques, dealership procedures, and industry standards to provide expert guidance.
Skills
- Proven experience in auto service management or as a service technician with strong mechanical knowledge.
- Familiarity with automotive diagnostics, computer-aided vehicle damage estimating, and auto estimating software.
- Excellent customer service skills with the ability to communicate technical information clearly to clients.
- Strong sales acumen with experience in upselling automotive services and automobile sales.
- Knowledge of dealership operations, collision repair processes, and automotive repair procedures including oil changes, tire service, brake repair, alignment, suspension work, diesel engine repair, shocks & struts replacement, air brake systems, and auto body repair.
- Ability to handle cash transactions accurately while maintaining professionalism under pressure.
- Valid driving license with a clean driving record; experience in driving various vehicle types is preferred.
Join us in delivering exceptional automotive care! Your enthusiasm for cars combined with your dedication to customer satisfaction will make a real difference every day. We value energetic team players eager to grow their skills in a vibrant environment where your contributions truly matter.
Pay: $50,000.00 per year
Work Location: In person
