Essential Job Responsibilities:
Daily tasks and responsibilities include, but are not limited to the following:
- Demonstrate flexibility in satisfying customer demands which include shipping and receiving, mail services, and records
- Provide the highest level of prompt and friendly customer service
- Monitor and ensure well-maintained tidiness in office workstations, break areas, and other office space
- Maintain all logs and reporting documentation in a timely manner
- Ensure inventory of shipping supplies is up to date; replenished with adequate quantities in a timely manner
- Receiving package deliveries and preparing outgoing package shipments (courier, UPS, DHL, and FedEx)
- Receiving material shipments and re-stocking, ensuring the storage spaces are maintained orderly
- Lifting heavy boxes, files, or paper when needed
- Take directions from supervisor or site manager
- Participate in cross-training in print and tax processing support
- Provide backfill as needed
- Availability for overtime during busy season
QUALIFICATIONS:
- 2+ years of customer service experience
- High school diploma or equivalent (GED)
- Computer experience (Microsoft Office and/or Google Workspace. i.e. Word, Excel, E-mail, etc.)
- Excellent verbal and written communication skills
REQUIREMENTS
- Strong organizational skills, attention to details
- Ability to work with minimal supervision
- Ability to run a variety of tasks while fostering teamwork
- Ability to learn various programs and applications
- Ability to lift up to 55 lbs.
- Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
- Accountability to meet the employer's attendance policy
- Ability to take and follow directions
- Professional presence
- Participate in cross-training in print and tax processing support
"The pay range for this position is $18- $20/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”
