Shift Lead (SL) — Top 5 Accountabilities "You Are the Reason Why" 1. Food Safety Starts and Ends With You as a Shift Lead, you set the standard. Complete the Food Safety Significant checklist, critical line temp chart, and enforce proper handwashing procedures every single shift — no skipping, no shortcuts. Your team is watching how you lead. Show them what Proud looks like. 2. Own the Guest Experience From the Front to the Back Every guest who walks through that door deserves fast, friendly service and a 100% accurate order — and it's your job to make sure that happens. Hold your team accountable, jump in when needed, and never let a guest leave disappointed on your watch. You are the reason they come back. 3. Run Your Zones Like a Leader It's not enough to know the Own Your Zone Cards — you have to drive execution across every position on your shift. Coach in the moment, correct with purpose, and make sure every zone is running at the standard Pacific Bells expects. Level Up your team by leading from the floor, not the sidelines. 4. Master Prep & Hold — Protect the Product Use the Prep Guide to manage prep and hold times during your shift. Waste costs the business. Running out costs the guest. Neither is acceptable. Know your numbers, plan ahead, and keep your kitchen running efficiently and safely all shift long. 5. Manage Labor Like You Own the Business Deploy your team with intention. Adjust in real time based on business needs — when it gets busy, shift resources. When it slows down, make smart labor calls. Great labor management means your team isn't burnt out and the business stays profitable. This is what "We Own It, We Grow It" looks like in action. Duties and Responsibilities: • Greet customers with a friendly demeanor and accurately take their orders. • Prepare and package food and drink products according to restaurant standards. • Operate cash registers, process payments, and provide change to guests. • Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms. • Assist with food prep and dishwashing as needed. • Restock inventory and supplies. • Ensure compliance with all food safety regulations and policies. • Promote new menu items and provide recommendations when asked. • Assist with opening and closing tasks. • Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations. • Offers ongoing coaching and feedback to team members. • Assist with any safety concerns in the workplace. • Reports any serious issues to their manager and HR as needed. • Conducts food safety and prep audits daily. • Conducts daily inventory monitors performance and shares responsibility for cash procedures.
Knowledge and Skill Requirements:
- Must be at least 18 years old or older.
- Strong preference for an internal promote who has completed all required learning zone training and certiications.
- High school diploma or GED is preferred.
- Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
- Legal right to work in the United States.
- Ability to work lexible hours.
- Basic math and reading skills.
- Solid oral and written communication skills • Ability to learn quickly with a can-do attitude.
- Comes to work with good hygiene.
- Has reliable transportation and able to arrive to work on time.
- A positive, friendly, and courteous attitude.
The duties and requirements of this position may change from time to time. The Company and their afiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
