Payment Operations Specialist
Role:
The Payment Operations Specialist is responsible for supporting plastic card services, ATM and Mobile check deposits, processing credit life and disability insurance claims on loans, Return Check Deposit Item processing, and other payment posting functions. This role ensures accurate and timely transaction processing, provides exceptional member service, and performs internal review and audit activities to maintain operational accuracy, compliance, and quality within the Payment Operations Department.
Major Duties and Responsibilities:
-
Assist with all debit/credit card inquiries to resolve member or employee concerns in a timely and efficient manner. Review daily debit/credit card reports and control reports showing file maintenance changes made to cards to ensure proper procedures are followed by staff. Process balance transfer request, Visa limit raise account changes, process Visa adjustments and other plastic related tasks
-
Process Credit Life and Disability insurance claims on loans and post loan payments received from approved claims while adhering to Trustage guidelines for payment protection. Balance and submit payment to vendors for all sales of warranties, GAP policies and Assurance Plus policies. Work with staff to correct any errors to ensure reporting accuracy and assist with the GL reconciliation process.
-
Process ATM and (RDC) Mobile check deposits, review (RDC) Mobile deposit eligibility, balance daily ATM and RDC check files. Assist employees with ATM and (RDC) Mobile check deposit inquiries.
-
Process Return Check Deposits Items, Post Journal Vouchers, Process Bankruptcy/Collection payments, track 945 FED Tax amounts and post Lendkey payments. Process other payment posting task.
-
Post monthly invoices, monthly stats for board reporting and approve monthly credit card statements for processing.
Expectations:
1. Ensure Credit Union policies and procedures are being followed in compliance with applicable laws and regulations.
2. Maintain accuracy in managing member credit/debit card and account-related activities to minimize errors and prevent losses to members or the credit union.
3. Support new marketing initiatives for card programs.
4. Promote teamwork and foster positive relationships across the organization.
5. Maintain strict confidentiality of members and organizational information.
6. Complete assigned tasks and projects within established timelines in a thorough and professional manner.
7. Maintain a dependable record in attendance and timeliness.
8. Maintain a professional, courteous, and friendly atmosphere for members and co-workers.
9. Perform other such duties as may be assigned which are commensurate with the position and in the best interest of the Credit Union.
Knowledge and Skills:
Experience:One to two years or related experience working in financial/branch services, plastic card services or customer/member services. Experience working in a credit union preferred.
Education: High School diploma or equivalent
Interpersonal Skills: A high level of trust, diplomacy, and professionalism is required. This role involves interaction with internal teams and external partners, often concerning sensitive or complex issues.
Other Skills: Demonstrated ability to effectively prioritize workload, manage multiple responsibilities simultaneously, and work independently with minimal supervision. Ability to quickly learn and adapt to new processes, systems, and responsibilities. Must possess strong initiative, organizational skills, and attention to detail. Proficiency in Microsoft Word and Excel is required. Must demonstrate professionalism, sound judgment, dependability, punctuality, and strong interpersonal skills. Must be bondable.
EOE
At Class Act Federal Credit Union, we’re more than just a financial institution — we’re a community. Since 1954, we’ve proudly operated as a member-owned financial cooperative with a mission to deliver meaningful value and personalized financial solutions to our members. Unlike traditional banks, we don’t serve stockholders — we serve people. Every decision we make is rooted in our core belief of “People Helping People.”
We're honored to be named a 2026 Best Places to Work — a recognition that reflects our strong culture, dedicated team, and unwavering commitment to both our members and employees.
Our dedication to service extends beyond financial solutions. We actively support our team’s involvement in the community, offering paid volunteer time so employees can give back to the educational initiatives that matter most to them. It’s just one of the many ways we show that our people — both members and team members — come first.
At Class Act, we’re focused on:
If you're looking for a meaningful career with a mission-driven organization that truly cares, Class Act is the place for you.
Come build your future with a team that’s building a better financial future for others.
