e4ce is hiring an IT Support Specialist to join the team in San Antonio, Texas.
R
es
ponsibilities:
M
on
- itor and answer service desk calls and emails to assist customers requiring technical support
Ha
n- dle calls, emails, and tickets assigned prior to escalating to other teams or leadership
Ad
d- detailed work notes to all assigned tickets until resolved or escalated to another team
Pr
o- vide status updates when requested
Mo
v- e, setup, and/or install IT hardware for customers
Tr
o- ubleshoot and repair/resolve various issues/requests for peripheral devices
In
s- tall, troubleshoot, and resolve software issues/requests
Pr
o- vide desk-side end user support when necessary
Up
d- ate and document inventory changes when necessary
T
hi
s position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth.
R
eq
uirements:
K
no
- wledgeable with Microsoft Windows, basic networking concepts, PC hardware, and COTS software
Mu
s- t be able to lift 50 lbs
2
y- ears of professional experience in information technology or a directly related field
Pr
o- ven experience providing IT support to users via phone, email, and/or in person
Pr
o- ven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products
Se
c- urity+ Required
Mu
s- t be able to acquire T3 Suitability clearance
Pre
ferred:
B
ac
- helor’s degree from an accredited university
On
e- or more IT certifications such as A+, Network+, ITIL, etc
W
hy
Work for Us?
Cor
e4ce is a team of innovators, self-starters, and critical thinkers—driven by a shared mission to strengthen national security and advance warfighting outcomes.
W
e
offer:
4
01
- (k) with 100% company match on the first 6% deferred, with immediate vesting
Co
m- prehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce
Un
l- imited access to training and certifications, with no pre-set cap on eligible professional development
Tu
i- tion assistance for job-related degrees and courses
Pa
i- d parental leave, PTO that grows with tenure, and generous holiday schedules
Go
t- a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing.
J
oi
n us to build a career that matters—supported by a company that invests in you.
A
ll
qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.
*
Co
- e4ce provides the listed pay range for this position as a general guideline only and not as a guarantee of compensation or salary. Final offers may take into account a variety of factors, including, but not limited to, job responsibilities, education, experience, knowledge, skills, abilities, internal equity, market data alignment, any applicable collective bargaining agreement, and other legal requirements.
S
al
