The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
COMPENSATION
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Depends upon Skills and Experience
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
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Continuously practices good listening skills with customers, UPS Store team members, and leadership
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Takes ownership of the customer's shipping needs and offers viable solutions
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Takes action to learn all product and service offerings, alternative solutions, and industry trends
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Operates all equipment, software, and devices in an expert fashion and is willing to teach others
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Maintains a clean, organized, and safe working environment
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Delivers outstanding customer service to walk-in customers and telephone inquiries
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May open and/or close the store and perform end-of-day accounting, etc.
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Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
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Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
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Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
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Retail/customer service experience
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Good communication and people skills
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Able to cross-sell and up-sell products and services
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Excellent packing skills
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Strong computer skills, including Microsoft Office and Adobe Suites
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Outstanding phone skills
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Strong verbal and written communication skills, including spelling and math
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Prompt, reliable, and responsible
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Able to lift 40+ pounds
BENEFITS
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Excellent Advancement Opportunities
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Formal Ongoing Training Program
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Formal On-the-Job Training Program
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Paid Training
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Clothing Allowance Provided
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Uniforms Provided
