Description:
Purpose
Create and lead a highly effective team to achieve branch goals in sales, service, customer satisfaction, and cost control. The Area/Branch Manager ensures operational excellence by recruiting, developing, and motivating branch employees, executing strategic plans, and delivering exceptional customer experiences.
Key Contributions
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Lead and develop branch teams to achieve sales, service, and customer retention objectives.
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Drive branch sales performance through strategic planning, coaching, and execution.
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Oversee recruiting, hiring, onboarding, and ongoing training for all branch employees.
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Manage branch financial performance, including P&L, production targets, and inventory control.
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Provide field leadership to ensure service quality, safety, and regulatory compliance.
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Resolve escalated customer issues and ensure timely, effective resolution.
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Partner with HR on employee relations, performance management, and attendance.
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Ensure branch assets—including fleet, equipment, and tools—are safe, compliant, and operational.
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Oversee payroll accuracy, expense management, and adherence to pricing and sales policies.
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Ensure full compliance with state, federal, and company policies and procedures.
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Coach and develop direct reports to build a strong succession pipeline.
Success Metrics
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Consistently Meet weekly and monthly sales, route completion, and customer retention targets.
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Resolve =95% of customer complaints and service issues within 48 hours.
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Maintain =98% accuracy across all management workflows, documentation, accountability, and compliance reporting.
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Maintain =97% first-time service resolution, =2% repeat services, zero repeat quality escalations, and =98% fleet and inventory readiness.
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Achieve 96% safety rating score.
Growth Impact
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Accelerates revenue capture by driving sales and reducing service gaps.
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Protects compliance through accurate documentation, background checks, and adherence to hiring and safety standards.
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Drives scalability by building efficient, repeatable processes for high-volume, field-based operations.
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Strengthens culture and retention by ensuring hiring quality, responsiveness, and positive team engagement.
Capabilities & Strengths
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Collaboration & Communication: Builds trust with team members and customers through clear, effective communication and partnership.
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Problem-Solving & Decision-Making: Demonstrates sound judgment in resolving customer and operational issues, and adapts to changing priorities.
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Leadership & Cultural Alignment: Provides in-the-field leadership, models company values, and fosters a culture of safety, compliance, and excellence.
Requirements:
Required Qualifications
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High School diploma or equivalent with 5 years of proven driving experience.
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Minimum of 5 years’ experience in service industry and/or sales management, P&L Management.
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Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.
Preferred Qualifications
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General Household Pest and Rodent Control License or Pest Control Operator Certification.
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Experience in multi-state, high-growth, or field-based environments.
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Advanced knowledge of pest control industry practices, safety, and compliance.
