Clearance Requirement: Active Top Secret/SCI clearance with the ability to successfully obtain and maintain a Polygraph.
Work Schedule
This position requires a commitment to one of the following support shifts:
- Morning shift beginning at 6:00 AM Eastern
- Evening shift ending at 10:00 PM Eastern
About the Opportunity
We're seeking an experienced Administrator / Help Desk Engineer to support secure, mission-critical environments that enable software development teams and mission users to deliver capabilities supporting national security.
Success in this role requires strong technical expertise, a proactive mindset, and a passion for solving complex problems. If you enjoy troubleshooting challenging issues, automating repetitive tasks, modernizing infrastructure, and directly supporting mission-critical operations, you'll have the opportunity to make a meaningful impact while continuing to grow your technical skills.
Primary Responsibilities
Administer, maintain, and troubleshoot Linux and Windows server environments supporting mission-critical systems.
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Serve as a primary technical support resource for end users by diagnosing and resolving hardware, software, operating system, and application issues.
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Manage support requests through resolution while delivering timely, professional customer service.
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Deploy, configure, harden, patch, and maintain operating systems in accordance with DoD STIGs and organizational security requirements.
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Administer virtualization platforms including VMware and KVM.
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Monitor infrastructure health, analyze system performance, perform root cause analysis, and proactively resolve issues.
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Support enterprise storage, backup and recovery solutions, disaster recovery planning, and continuity of operations.
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Develop and maintain automation using tools such as Ansible, PowerShell, Bash, or Python.
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Maintain system documentation, configuration baselines, and support configuration and release management activities.
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Collaborate with software engineers, DevSecOps, cybersecurity, cloud, and network engineering teams to ensure reliable and secure operations.
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Support system deployments, upgrades, modernization efforts, and infrastructure improvements.
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Participate in security audits, vulnerability remediation, incident response, and operational readiness activities.
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Lead technical troubleshooting efforts and provide guidance on complex infrastructure issues.
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Basic Qualifications
U.S. Citizenship required.
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- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline with 8–12 years of relevant experience, or a Master's degree with 6–10 years of relevant experience.
Active Top Secret/SCI clearance with the ability to successfully obtain and maintain a Polygraph.
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DoD 8570 IAT Level II or Level III certification (Security+ CE, CASP+, CISSP, or equivalent).
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Experience administering Red Hat Enterprise Linux (RHEL), CentOS, and Windows Server environments.
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Experience supporting cloud platforms such as AWS GovCloud, Azure Government, or hybrid cloud environments.
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Experience with virtualization technologies including VMware and KVM.
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Experience developing automation using Ansible, PowerShell, Bash, or Python.
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Experience implementing STIGs, system hardening, ACAS remediation, and RMF security requirements.
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Strong understanding of enterprise networking, storage technologies, identity and access management, and authentication services.
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Experience troubleshooting complex infrastructure and user support issues in enterprise environments.
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Strong written and verbal communication skills with the ability to document technical procedures and communicate effectively with technical and non-technical users.
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Ability to work independently while collaborating effectively within cross-functional engineering teams.
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Experience supporting classified DoD or Intelligence Community environments.
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Preferred Qualifications
Experience supporting GEOINT missions or geospatial systems.
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Experience with DevSecOps tools and technologies such as Git, Jenkins, Docker, or Kubernetes.
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Experience administering enterprise services including Active Directory, DNS, DHCP, PKI, and certificate management.
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Experience supporting enterprise backup and recovery solutions.
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Familiarity with Infrastructure as Code and configuration management best practices.
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- Experience working in Agile software development environments.
Work Locations
This position may be performed from one of the following locations. Gaithersburg, MD is the primary work location.
Gaithersburg, MD
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Alexandria, VA
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Chantilly, VA
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Englewood, CO
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St. Louis, MO
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- Tucson, AZ
