Position: DAI Support SME
San Diego, California
Labor Category: DAI Support Subject Matter Expert (SME)
Program: Naval Special Warfare (NSW) DAI Helpdesk, Accounting and Financial Management Support Services
Place of Performance: San Diego, CA Remote
Work Arrangement: Remote support with potential return-to-office requirements if directed by the Government
Travel: Occasional CONUS travel may be required.
Contract Summary
This position supports Naval Special Warfare financial management operations through the Defense Agencies Initiative (DAI) Enterprise Resource Planning (ERP) system. The contractor provides Tier I functional support, financial management assistance, user training, business process analysis, reporting, issue resolution, and continuous process improvement. The DAI Support SME serves as the primary functional expert supporting DAI users and financial management personnel across Naval Special Warfare activities.
Position Summary
The DAI Support SME provides advanced functional expertise supporting Oracle Federal Financials and DAI business processes. The individual assists users with financial transactions, resolves system issues, develops training materials, supports reporting requirements, and works directly with the DAI PMO and Government stakeholders.
The SME serves as a trusted advisor regarding DAI processes, financial management operations, and ERP system utilization.
Minimum Qualifications
Education
-
Bachelor's degree in:
- Accounting
- Finance
- Business Administration
- Information Systems
- Computer Science
- Management Information Systems
- Related field
Experience
-
Minimum 10 years supporting:
- DAI
- Oracle Federal Financials
- Federal ERP systems
- Department of Defense financial systems
- Experience supporting:
- Procure-to-Pay
- Order-to-Cash
- Budget execution
- Financial reconciliation
- User support
Clearance Requirement
-
No active clearance required.
- Must be able to obtain Government system access.
- Must be eligible for Common Access Card (CAC) access.
- Must pass all required Government background screenings.
- US Citizen
Schedule
-
Standard business hours.
- Support coverage may span:
- Eastern Time
- Central Time
- Pacific Time
- Hawaii Time
Preferred Qualifications
-
Certified Defense Financial Manager (CDFM)
- PMP Certification
- Oracle Financials Certification
- Lean Six Sigma
- Agile Certification
- Previous Naval Special Warfare experience
Desired Candidate Profile
Candidates who are most competitive for these positions typically possess:
-
10–15+ years of federal financial systems experience.
- Direct DAI experience.
- Oracle Federal Financials expertise.
- Department of Defense financial operations experience.
- Navy or Naval Special Warfare support experience.
- ERP implementation experience.
- Federal audit support experience.
- Financial process improvement experience.
- Strong communication and customer service skills.
- Experience supporting geographically dispersed users.
Primary Responsibilities
-
Provide Tier I DAI helpdesk support.
- Respond to user trouble tickets within required service levels.
- Support Procure-to-Pay (P2P) processes.
- Support Order-to-Cash (O2C) transactions.
- Assist with Cost Accounting functions.
- Support Budget-to-Report (B2R) activities.
- Analyze and resolve transactional errors.
- Escalate unresolved issues through PSRs.
- Develop training materials and job aids.
- Conduct user training sessions.
- Support financial reconciliation activities.
- Develop reports and dashboards.
- Analyze system performance metrics.
- Support process improvement initiatives.
- Assist with audit readiness efforts.
- Provide weekly status reporting.
- Support DAI release testing activities.
- Participate in Government meetings.
Required Deliverables
-
Trouble ticket responses.
- Weekly ticket status reports.
- User training materials.
- Training schedules.
- Monthly performance metrics.
- Issue escalation reports.
- Process documentation.
- Standard operating procedures.
- Dashboard reporting.
- Root cause analyses.
- DAI user guidance documentation.
- Financial process recommendations.
Primary Responsibilities
-
Provide Tier I DAI helpdesk support.
- Respond to user trouble tickets within required service levels.
- Support Procure-to-Pay (P2P) processes.
- Support Order-to-Cash (O2C) transactions.
- Assist with Cost Accounting functions.
- Support Budget-to-Report (B2R) activities.
- Analyze and resolve transactional errors.
- Escalate unresolved issues through PSRs.
- Develop training materials and job aids.
- Conduct user training sessions.
- Support financial reconciliation activities.
- Develop reports and dashboards.
- Analyze system performance metrics.
- Support process improvement initiatives.
- Assist with audit readiness efforts.
- Provide weekly status reporting.
- Support DAI release testing activities.
- Participate in Government meetings.
Required Deliverables
-
Trouble ticket responses.
- Weekly ticket status reports.
- User training materials.
- Training schedules.
- Monthly performance metrics.
- Issue escalation reports.
- Process documentation.
- Standard operating procedures.
- Dashboard reporting.
- Root cause analyses.
- DAI user guidance documentation.
- Financial process recommendations.
Required Software Experience
-
Defense Agencies Initiative (DAI)
- Oracle Federal Financials
- Oracle Business Intelligence (OAS/BI)
- Microsoft Excel
- Microsoft Teams
- Microsoft SharePoint
- Microsoft PowerPoint
- Microsoft Outlook
Preferred DAI Module Experience
-
Procure-to-Pay (P2P)
- Order-to-Cash (O2C)
- Budget-to-Report (B2R)
- Cost Accounting
- Time and Labor (OTL)
- User Management (UMX)
- G-Invoicing
- PRDS
- MIPRs
- Interagency Agreements
- Awards Management
- GT&C Processing
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
