Service Desk Technician - Tech Support Specialist Job Summary: We have a new opening in our Multi-Lingual Service Desk! If you speak and write fluent English and Spanish and have some or all of the skills below, WE NEED YOU!
- Outstanding Customer Service Skills
- Technical knowledge of PC’s, Applications and Peripherals.
- Experience working on a Help Desk.
We thrive on employee development and offer the possibility to get involved in more than help desk calls. As the individual develops, we have the potential for working on customer discovery calls, virtual training sessions, and traveling to customer sites for external events and services across the US.
Service Desk Technician - Tech Support Specialist Requirements
- Must be fluent in reading and writing English.
- Must be fluent in reading and writing in Spanish.
- Be willing to work onsite in Carson, CA.
- IT experience – 1 year
- Be willing to travel occasionally
Service Desk Technician - Tech Support Specialist Qualifications:
- Technical Call Center Experience (Answering Calls, Creating Tickets)
- Windows OS Technical, Hardware and Software Support
- The desire to provide awesome customer service to everyone you help
- Advanced Technical Troubleshooting Skills With Windows
- Active Directory Administration
- Microsoft Exchange Administration
- Microsoft Teams Administration
- Basic collaboration technologies and terms (Video Conferencing, etc.)
- Knowledge of MS Dynamics would be an advantage
- Microsoft Office 365 support including Teams and Teams Rooms
- IOS / MacOS (basic user level)
Service Desk Technician - Tech Support Specialist Benefits:
Competitive salary based on experience
- Company 401K with employer contribution
- We want to keep you happy and fed, so free snacks and high-quality coffee (yes, as much as you want to drink), tea, and soft drinks
- Fantastic office facility
- Training Program (we want to invest in YOU with strong training and development programs!)
- Promotion opportunities to a variety of roles, including field-based collaboration specialists with opportunity to travel
Service Desk Technician - Tech Support Specialist Duties & Responsibilities:
- Answering calls and e-tickets in English and Portuguese within defined service levels.
- Providing troubleshooting and training for specific technologies.
- Become a brand ambassador for all companies we work with.
- Communicating with clients via email, chat, and phone while documenting specific incident-level details within a ticketing system.
- Interacting with other groups within Collabtech to ensure seamless global service delivery for the integration and deployment of collaboration technology solutions used in clients’ environments.
- Ensuring all training courses and modules are followed and completed within set time frames.
- Support on external services and events.
- Deliver training sessions both remotely and onsite.
- Other duties as assigned.
About us: CollabTech works with some of the largest technology companies in the world to support the latest and most exciting video conferencing peripherals and collaboration hardware/software available! This is your opportunity to jump on board and help make the world "Work Better Together”!
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Service Desk: 1 year (Preferred)
- Microsoft Support: 1 year (Preferred)
- Technical support: 2 years (Required)
Language:
Work Location: In person
