At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, healthhuman services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day.
We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs.
This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive.
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Start Date: July 20, 2026
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Training: First two weeks (structured onboarding to set you up for success)
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Training Schedule: 9:00 AM – 4:30 PM EST
You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.
Responsibilities include:
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Answering inbound calls and delivering a positive, solution-focused customer experience
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Assisting with basic technical troubleshooting and creating support tickets when needed
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Scheduling appointments at designated service locations
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Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
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Conducting follow-up calls to ensure issues are resolved and customers stay informed
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Providing consistent, high-quality service in a structured, supportive environment
We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team.
Required qualifications:
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High school diploma or GED required (additional education preferred)
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Prior customer service experience, especially in call-based environments
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Strong verbal communication skills and ability to quickly build rapport
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Ability to troubleshoot basic technical issues independently
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Comfort working remotely with minimal supervision
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Ability to complete an extensive credentialing and background check process
Preferred:
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Bilingual (English/Spanish) candidates are strongly encouraged to apply
To set you up for success at home:
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Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)
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Private, distraction-free workspace
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Ability to navigate computer systems efficiently
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Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday
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Consistent attendance and reliability are essential for success in this role
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Schedules are structured to support both business needs and work-life balance
Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
But beyond the credentials, here's what makes DVS different:
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A fully remote role-work where you're most comfortable and productive
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A supportive, team-driven environment where people actually help each other succeed
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Meaningful work that supports Veterans, military families, and communities nationwide
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A culture that values reliability, respect, and growth
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Real opportunities for career advancement
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A workplace where your work has purpose-not just tasks
At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together.
If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day-we'd love to hear from you.
Apply today and build a career with purpose at DVS.
