Join a dynamic Residential Business Unit as the Manager of Inside Sales & Operations, reporting directly to the Vice President. This leadership role is responsible for guiding the inside sales team, optimizing operational processes, and supporting account management to drive profitable growth. The ideal candidate will be passionate about developing high-performing teams, enhancing customer experience, and implementing scalable systems. This is an opportunity to make a significant impact by fostering a culture of excellence, accountability, and continuous improvement within a collaborative and growth-oriented environment.
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Lead, coach, and develop the Inside Sales (Customer Service Representative) team to achieve performance goals and professional growth.
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Oversee daily inside sales operations, including quoting, order management, and customer communications.
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Enhance workflows and drive operational efficiency across the Residential Business Unit.
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Support Account Managers with sales support, opportunity tracking, and project coordination.
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Drive revenue growth through customer retention, cross-selling, and upselling initiatives.
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Monitor and analyze key performance metrics, recommending and implementing operational improvements.
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Maintain CRM system accuracy and oversee the development of reporting and dashboards.
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Develop, document, and implement standard operating procedures to ensure consistency and scalability.
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Collaborate with leadership on strategic initiatives and continuous improvement projects.
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Conduct regular one-on-one meetings, team coaching sessions, and performance reviews.
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Hire, onboard, train, and develop team members to build a high-performing organization.
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Foster a culture of accountability, urgency, and customer service excellence.
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Ensure quote accuracy and timely responses to customer inquiries.
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Promote operational efficiency through automation and standardized processes.
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Bachelor's degree in Business, Management, Sales, or a related field preferred.
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5+ years of experience in HVAC distribution, wholesale distribution, or industrial sales.
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3+ years of leadership experience managing inside sales or customer service teams.
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Strong financial acumen and operational management skills.
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Experience with CRM systems; Zoho experience preferred.
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Demonstrated ability in leadership, coaching, and team development.
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Proven skills in sales management, operations management, and process improvement.
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Strong project management and strategic thinking abilities.
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Excellent communication and relationship-building skills.
Offered compensation: $100,000/yr - $110,000/yr
- Inside Sales Leadership
- Wholesale Distribution Sales
