Onsite & Remote IT Technician (Part-Time / Contract)
Job Details:
- Job Type: Part-Time, Independent Contractor (1099)
- Pay: $20.00 - $25.00 per hour
- Expense Reimbursement: 100% reimbursement for pre-approved client hardware, parts, and project materials. (Vehicle travel/mileage is self-managed via standard 1099 tax deductions).
- Schedule: Flexible hours within Monday – Friday, 9:00 AM – 5:00 PM (As-Needed Dispatch & Remote Support)
- Location: Houston, TX (Hybrid: Onsite client visits across Houston + Remote help desk)
About Vortex Computer Systems:
Vortex Computer Systems provides managed IT services, network infrastructure, and help desk support to organizations across the Houston area. We are seeking a dependable, self-motivated Onsite/Remote IT Technician to support our growing client base with prompt, professional technical solutions.
Key Responsibilities:
- Provide Tier 1/2 technical support via phone, remote desktop, and onsite visits.
- Perform desktop troubleshooting, hardware setups, software installations, and peripheral configurations.
- Diagnose basic network, router, switch, firewall, and Wi-Fi connectivity issues on client sites.
- Pick up required parts/hardware for onsite client assignments when needed (fully reimbursed).
- Log, update, and manage support tickets with clear documentation in our help desk system.
- Maintain professional customer communications and represent Vortex with integrity on client sites.
Qualifications:
- Required: High School Diploma or equivalent; valid driver's license and reliable personal vehicle.
- Preferred: 1+ years of experience in an IT Help Desk, Field Tech, or Managed Services (MSP) environment.
- Preferred: CompTIA A+, Network+, or Microsoft certifications are a plus.
Technical Skills:
- Windows 11 and macOS operating systems.
- Microsoft 365 Admin Console, Google Workspace Admin, and MS Office Applications.
- Hardware installation, PC troubleshooting, component replacement, and system deployment.
- Basic networking concepts (IP addressing, DHCP, DNS, VLANs, subnets, routers, switches, and ISPs).
Personal Attributes:
- Strong problem-solving abilities and attention to detail.
- Excellent written and verbal communication skills.
- High degree of self-management, punctuality, and professional integrity.
Equipment & Travel Requirements (Contractor Provided):
- Reliable personal vehicle for travel to client sites within the greater Houston area.
- Laptop or desktop computer (Windows 11 or modern macOS) with high-speed internet for remote work.
- iOS or Android smartphone for field communications and ticketing access.
Job Types: Contract, Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
Education:
- High school or equivalent (Preferred)
Experience:
- Windows: 1 year (Preferred)
- IT support: 1 year (Preferred)
Work Location: On the road
