Purpose:
To perform a wide variety of technical and clerical work related to the operation of the museum. To greet museum visitors in a friendly and positive manner; efficiently facilitate sales and transactions; and correctly answer inquires for information about the Museum’s exhibits, events and gifts shop products.
Examples of Duties:
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Acts as the welcoming initial point of contact and concierge for all museum guests, visitors and clients. Prioritizes excellent customer service and the visitor experience over all other tasks.
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Provides accurate and timely customer information via friendly, engaging phone support.
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Performs opening and closing functions for the front desk and the museum store through established procedures
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Conducts ticketing sales, retail sales, and membership sign-ups & sales through use of POS systems. Handles cash and credit card transactions.
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Becomes knowledgeable about the museum, its history, exhibits, programs and special events, and communicates this information to guests
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Maintains highest standards of both visual appearance and operability of all public spaces, including main lobby, entryways, exhibits, front desk, and the museum store.
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Understands and maintains all building safety, security and loss prevention policies and procedures.
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Assists in display and restock/reorder of front of house collateral and ticket package promotional items.
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Assists in store with pricing, restock, merchandise displays, and inventory counts.
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Greet Guest
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Provides general information about the museum, exhibits and the community
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Takes admission and fees using a Point of Sale system
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Answers the telephone and fields calls to appropriate staff members
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Handles and balances cash and related paper entries
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Assists with sales and inventory in the Museum Shop
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Relays accurate information about planned programs/events
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May assist with informal tours of the museum to individuals and groups
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Ensure that all displays and supplies are well stocked at all times.
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Maintain daily operation of the museum reception area.
Required Qualifications and Experience:
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Exceptional customer services skills and experience
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Excellent observation skills
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Able to work in a multifaceted, team-oriented environment
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Strong oral presentation and communication skills, both verbal and written
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Adept at conflict resolution and problem solving
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Able to work in a flexible, fast-paced environment
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Exhibits patience, professional demeanor, even temper, and good manners in stressful and changing situations
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1-2 years experience working with the public preferably in a museum or retail capacity
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Cash handling work (minimum 2 years)
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High School diploma or equivalent
Job Type: Part-Time (Weekends)
