Sales & Customer Service Representative
Location: Farmingdale, NY
Position: Full-Time, On-Site
Pay: $19–$23/hour + commission, bonuses & performance incentives
Schedule: 40 hours/week, including weekdays and at least one weekend day
Bilingual English/Spanish: Strong plus
About the Role
Red’s Appliance is looking for a motivated, organized, and customer-focused Sales & Customer Service Representative to join our team.
This position combines appliance sales, customer service, order processing, lead follow-up, and administrative support. You’ll work directly with customers in our showroom, over the phone, and through online leads while helping keep orders and daily operations organized.
We sell new, scratch-and-dent, open-box, and certified pre-owned appliances, so every customer interaction is different.
ResponsibilitiesSales & Customer Service
- Greet customers and help them find the right appliance for their needs and budget
- Explain products, features, pricing, and available options
- Prepare quotes, invoices, and sales paperwork
- Close sales and promote warranties, delivery, installation, financing, and accessories
- Answer customer calls and respond to website, email, and social media inquiries
- Follow up on quotes, leads, and previous customers
- Build relationships that generate repeat business and referrals
Administrative & Operations
- Enter and update customer and order information accurately
- Process invoices, deposits, orders, and related paperwork
- Coordinate communication between sales, delivery, service, and customers
- Assist with delivery and service scheduling and follow-up
- Maintain accurate CRM notes and customer records
- Help keep the showroom and office organized and running smoothly
Business Development
- Make outbound calls and follow up with potential customers
- Develop relationships with contractors, builders, landlords, and property managers
- Identify opportunities for repeat, package, and bulk sales
- Help turn marketing and social media leads into sales
What We're Looking For
- Friendly, professional, and confident with customers
- Strong communication and organizational skills
- Comfortable working in person, on the phone, and digitally
- Motivated by sales and performance
- Reliable, detail-oriented, and able to multitask
- Comfortable with computers, data entry, and learning new systems
- Coachable and willing to learn
- Able to work weekends as part of a retail schedule
- English/Spanish bilingual is a major plus
Experience
Experience in sales, retail, customer service, administration, appliance/furniture/automotive sales, lead generation, or business development is helpful but not required.
We are also open to motivated recent graduates looking to build a career in sales or business.
Why Red's Appliance?
- Competitive base pay + commission and uncapped earning potential
- Paid training and ongoing support
- Family-owned, team-oriented company
- Growing Long Island business
- Opportunity for advancement
- Learn valuable skills in sales, customer service, operations, and business development
If you're motivated, organized, and enjoy helping customers while driving results, we'd like to meet you.
Pay: $19.00 - $23.00 per hour
Benefits:
Work Location: In person
