This position is on – site in our Royal Caribbean Headquarters 1050
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
The Royal Caribbean Group’s Guest Services Team has an exciting career opportunity for a full-time Senior Analyst Program Management reporting to the Manager Process & System Improvement
Position Summary
Based in Miami FL the Senior Analyst Hotel Operations supports the Manager Process and System Improvement in advancing special projects and continuous improvement initiatives across Hotel Operations The role gathers and analyzes data to support project execution maintains performance and KPI reporting for Hotel Directors Hotel Operations Managers and leadership review and prepares materials for fleet calls and operational change communications
Operating in a fast-paced cruise-industry environment the Senior Analyst helps keep Standards & Quality Management (SQM) policies and departmental Home Port content current produces recurring operational reports for distribution across Hotel Operations and supports the deployment of fleet initiatives including housekeeping and other operational programs The role also oversees the budget and deployment of safety and injury-prevention initiatives such as stateroom lighting projects The position requires strong analytical and organizational skills attention to detail and the ability to communicate effectively with all levels of management both shoreside and shipboard
Essential Duties and Responsibilities
Support the planning tracking and deployment of special projects and fleet initiatives impacting Hotel Operations including housekeeping and other operational programs from kickoff through rollout
- coordinating across departments to drive implementation
Oversee the budget and deployment of safety and injury-prevention initiatives such as stateroom lighting projects tracking vendor quotes costs- and project timelines against dry-dock schedules in coordination with Global Safety and capital-planning partners
Gather organize and analyze data from shoreside and shipboard sources including project timelines and costs to support decisions recommendations- and status reporting across projects and operational improvement initiatives
Build and maintain performance and KPI reports and dashboards (eg Power BI Excel) for Hotel Directors Hotel Operations Managers and leadership review- presenting clearly to shoreside and shipboard audiences
Produce and distribute recurring operational reports on a weekly basis (eg- the HD Voyage Report and others) to relevant departments within Hotel Operations
Monitor operational KPI trends flag negative trends- and support problem-resolution and improvement initiatives
Ensure Standards & Quality Management (SQM) policies and procedures are kept up to date; identify track- and apply SQM and SOP updates
Maintain the department’s Home Port content and SharePoint repositories that house SOPs KPIs- and project documentation
- Prepare and format presentations and materials for fleet calls and operational change communications; maintain accurate meeting notes and action items
Performs other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or management
Financial & Efficiency Responsibilities
Identifies potential areas of operational improvement and cost savings in collaboration with shoreside and shipboard teams
- with a focus on efficiency and effectiveness
Maintains reporting that tracks operational and financial KPIs- supporting budget reviews and leadership financial discussions where required
Supports cost and savings analysis for improvement and project initiatives ensuring figures are accurate reconciled- and clearly presented
Qualifications & Education
Bachelor’s degree from a college or university in Business Administration Hospitality Management Information Systems Analytics
- or a related field
Minimum of 3–5 years of experience in analytics reporting project coordination or process improvement preferably within a hospitality cruise- or large corporate environment
Proficiency with reporting and data tools (eg Microsoft Excel- Power BI) and the broader MS Office suite
- Experience supporting cross-functional projects and producing executive-level reporting and presentations
Familiarity with standards/SOP documentation (eg- SQM) and SharePoint is desirable
Experience in the cruise maritime- or broader hospitality industry is a plus
Ability to travel domestically and internationally on an occasional basis (approximately 10–15%)- including shipboard visits
Knowledge and Skills
Strong analytical and data-gathering skills
- with the ability to translate data into clear insights and recommendations
Proficiency in MS Excel PowerPoint Word and Outlook; working knowledge of Power BI SharePoint- and other reporting tools
Strong presentation skills and the ability to produce detailed- high-quality reports and executive-ready materials
Willingness to adopt new technologies including generative AI tools- to improve productivity
Highly detail-oriented and process-driven- with strong organizational and problem-solving skills
Strong written and verbal communication skills- with the ability to build relationships across a multicultural shoreside and shipboard environment and to communicate clearly with all levels of management
- Ability to manage multiple projects and priorities simultaneously in a fast-paced environment and to work independently under general direction
Ability to read and write English in order to understand interpret and document procedures- and to give and receive instructions in written and verbal forms
Working Conditions
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations While performing job functions the employee is regularly required to sit stand write review and type reports compile data operate a pc communicate listen and assess information
The employee may move about the office complex may travel to other office locations and may lift push pull or move 10 - 15 pounds Visual requirements include distant close and color vision and ability to adjust focus
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
