The Front Desk Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Also assists in administrative aras.
Responsibilities:
Register and assign rooms to guests. Process all check-ins and check-outs.
Make and confirm reservations.
Anticipate guests needs, respond promptly and acknowledge them.
Resolve guest complaints, ensuring guest satisfaction.
Maintain positive guest and interpersonal relations at all times.
Maintain complete knowledge at all times of: a) Hotel features/services and hours of operation. b) Room rates, special packages and promotions. c) Daily hotel count and expected arrivals/departures.
Answer telephone, using correct greeting and telephone etiquette.
Obtain back-up information from guest payment method and input into system; collect cash when designated.
Handle overbooked or walked in guests.
Monitor, send and distribute emails.
Communicate pertinent guest information to designated personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Assist in administrative tasks.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, or constantly to lift, carry, push, pull or otherwise move objects.
Requirements/Qualifications:
Education: High School Graduate/Bachelor completed, or in progress (Office Systems or Business Administration)
Experience: 6 months in a hotel or customer service preferred.
Skills: Fully bilingual (written and spoken); Multitasked; Teamwork; Problem Solving; Marketing; Microsoft Office knowledge; attention to details; initiative; cooperation; honesty.
Others: Flexible schedule availability.
This organization will make reasonable accommodation so that people with disabilities can carry out the essential tasks of this position, as long as the accommodation it does not constitute an expensive cost to the company.
Pay: $10.50 - $11.50 per hour
Work Location: In person
