Job Title: Sr. Business Analyst
Duration: 2 Years with potential extension
Location: Hyattsville, MD
Work Arrangement: Hybrid (4 days onsite, 1 remote)
Job Description
We are looking for a
Sr. Business Analyst, MaaS360 to manage and optimize the end-to-end mobile device lifecycle and support mobility processes. This position will be
Full-Time on an initial two-year contract with potentiality to renew, and
Hybrid. With employees expected to work onsite 4 days per week.
What You'll Do
- Analyze and optimize end-to-end mobile device lifecycle (request procurement provisioning reassignment decommissioning surplus)
- Document and improve workflow efficiency
- Identify process gaps and implement controls
- Maintain lifecycle compliance metrics
- Manage business relationships with wireless carriers (e.g., Telecommunication, Telecommunication)
- Analyze monthly billing and perform reconciliation
- Identify zero-usage lines and cost optimization opportunities
- Track service activations, suspensions, porting, and plan changes
- Coordinate escalations and SLA adherence
- Support MDM policy governance and change control processes
- Analyze compliance dashboards and reporting metrics
- Coordinate cybersecurity approval workflows for mobile applications
- Monitor enrollment accuracy and policy adherence
- Support audit documentation and regulatory readiness
- Coordinate device procurement and inventory intake
- Ensure asset tagging and system-of-record accuracy
- Facilitate formal handoff between Inventory and MDM teams
- Track device assignment and refresh cycles
- Support executive and priority device handling processes
- Develop mobility performance dashboards (SLA, compliance, aging tickets)
- Conduct cost analysis and forecasting for device refresh programs
- Analyze usage trends and recommend optimization strategies
- Present findings and recommendations to leadership
- Serve as liaison between Mobility, Cybersecurity, Finance, Service Desk, and Inventory
- Lead mobility process review meetings
- Support change management communications
- Align operational practices with organizational policy
What You'll Need
Required:
- 7 years of experience developing and managing project budgets for all technology projects
- 7 years of experience developing pro-forma invoices for cost-reimbursable projects and monthly financial summary reports
- 7 years of experience interfacing with internal accounting departments to ensure proper budgets are used and accounting codes are current
- 7 years of experience developing processes to obtain timely project cost information from accounting systems
- 7 years of strong client skills with the demonstrated ability to communicate effectively throughout all levels of an organization
- 7 years of proficiency in formal project management methods, including internal documentation and external communications
- 7 years of experience with IBM MaaS360, Microsoft Office 365/10, Microsoft Exchange, Windows 10 Enterprise, Active Directory, SMS/SCCM, Citrix, SharePoint, Remotely Anywhere, Dam
- 7 years of experience conducting research for mobile device equipment, accessories, and airtime services; identifying, diagnosing, and resolving problems with mobile devices
- 7 years of experience configuring, testing, and supporting mobile devices (air cards, cell phones, smartphones, tablets); testing iOS (iPhone Operating System) and Android releases
Physical Demands
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
