Overview
CAT CAFÉ ATTENDANT
Job Description
Reports To: Cat Café Manager
Status: Part Time, Hourly
Compensation: $12/hour
Position Overview. We are looking for a reliable, cat-loving, and customer-focused individual to join our team as a Part-Time Cat Cafe Attendant. In this role, you will provide excellent service to guests, ensure the well-being of our resident cats, and help manage daily operations — stepping in as the lead when the Cafe Manager is absent. You will also support and direct volunteers to keep the cafe running smoothly.
Key Responsibilities
- Customer Service & Guest Experience
- Greet guests warmly, help guests, if needed in our self service food and beverage station and process payments.
- Answer questions about the cats, promote adoptions, and provide information about Cat Haven’s mission.
- Manage guest flow and ensure a safe, enjoyable experience for all visitors. Go over rules with guests before they enter the room with cats.
- Handle reservations and check-ins through the cafe’s reservation system when needed.
- Make sure the lounge and cafe are wiped down and clean between reservations.
- Cat Care & Welfare
- Provide daily care for the resident cats, including feeding, cleaning litter boxes, grooming, and enrichment activities.
- Monitor cat health and behavior, and promptly report any concerns to the Cafe Manager or Operations Director.
- Maintain clean and safe cat interaction areas, ensuring a stress-free environment for the cats.
- Operations in Absence of Manager
- Act as the primary point of contact and lead the shift when the Cafe Manager is not present.
- Oversee daily opening and closing procedures.
- Ensure cafe cleanliness, food safety standards, and overall smooth operations.
- Volunteer Management
- Direct and supervise volunteers during shifts.
- Assign tasks, provide on-the-spot guidance, and ensure volunteers follow proper procedures for customer service and cat care.
- Support volunteer onboarding and training as directed by the Manager.
- Systems & Administrative Tasks
- Use cafe systems proficiently, including the reservation system, point-of-sale (POS) system, and inventory tracking tools.
- Assist with basic inventory checks and report low stock to the Manager.
- Complete shift reports and incident logs as needed.
Qualifications & Requirements
- Experience: Previous experience in customer service, cafes, restaurants, or animal care settings is preferred.
- Cat Experience: Genuine love for cats with prior hands-on experience (personal cats, fostering, shelter volunteering, etc.).
- Skills:
- Strong customer service and communication skills.
- Ability to lead and manage volunteers in a positive, calm manner.
- Proficiency with reservation systems, POS systems, and basic computer tools (or willingness and ability to learn quickly).
- Good organizational skills and attention to detail.
- Ability to multitask in a lively environment with both customers and cats.
- Availability: Must be available for part-time hours, including weekends and evenings.
- Physical Requirements: Ability to lift up to 30 lbs, stand for extended periods, bend, kneel, and perform cleaning tasks. Comfortable working around cats (fur, litter, etc.).
- Other: Must pass a background check. A strong commitment to animal welfare and humane treatment of cats is essential.
What We Offer
- Competitive hourly wage (commensurate with experience).
- Flexible part-time schedule.
- Opportunity to work with adorable cats every day in a fun, meaningful environment.
- Discount on cafe items and merchandise.
- Valuable experience in customer service, animal care, and team leadership.
- Supportive team dedicated to cat rescue and adoption.
Pay: $12.00 per hour
Work Location: In person
