Basic Function
Under the direction of the Sales & Events Manager, answers questions and completes bookings for group outings at Indiana Beach.
Specific Responsibilities
- Answers incoming phone calls for group inquiries.
- Forwards large events of >50 and picnics to Sales & Events Manager.
- Answers questions for guests regarding group rates, group options, etc.
- Sends group booking information to potential groups via email.
- Drafts agreements and sends to potential groups.
- Enters group bookings into booking system.
- Warmly greets guests upon arrival, makes account adjustments, accepts payment and provides wristbands.
- Maintains Master Groups Spreadsheet with Sales & Events Manager.
- Maintains pavilion booking schedule with Sales & Events Manager.
- Drafts weekly groups report with Sales & Events Manager.
- Performs other duties as required.
Skills, Knowledge and Abilities
- Customer service expert that can communicate, develop and maintain close relationships with clients, maintain customer satisfaction and handle guest concerns.
- Exemplary phone etiquette.
- Organizational skills at keeping records, reports and logs.
- Demonstrated ability to accurately draft documents, draft and send emails with attachments, ability to save files in various formats and ability to maintain data integrity in spreadsheets.
- Ability to think on your feet, make decisions and troubleshoot problems.
- Drive to represent Indiana Beach with integrity, professionalism and enthusiasm.
- Ability to remain calm and focus on the task at hand during busy periods.
- Must be available on Saturdays.
